Director, Digital Execution & Operations, Global Asset Management

Job DetailsLocation: Toronto, ONLine of Business: Global Asset ManagementEmployment Type: Full TimeAbout the RoleThis unique role owns how digital work gets done across BMO Global Asset Management. It is a digital first leadership role accountable for day-to-day execution, workflow ownership, and delivery outcomes across GAM's digital ecosystem. The role ensures digital initiatives move from intake to execution to publication efficiently, consistently, and compliantly. This is not a Product Owner or Business Analyst role; it is a hands-on digital operations leadership role with accountability for people, process, and delivery results.What You'll Be Accountable ForDigital Operations & Workflow OwnershipOwn the end-to-end digital operating model across GAM, including intake, prioritization, workflow, approvals, publishing, and post-delivery follow-through.Key Understanding of digital infrastructure and how work flows across CMS, MarTech stacks and data analytics platforms, vendors, and internal teams.Establish and enforce clear ways of working, service levels, and delivery governance.Ensure digital work is delivered with speed, quality, and regulatory confidence.People LeadershipLead, hire, coach, and performance manage a team of digital operations specialists and publishers.Provide clear direction, prioritization, and escalation support to enable strong execution.Build team capability through role clarity, skills development, and hiring support.Foster a culture of accountability, ownership, and continuous improvement.Day to Day Digital Delivery & TroubleshootingOversee day-to-day digital operations, including publishing, campaign execution, updates, and issue resolution.Serve as the escalation point for delivery risks, workflow breakdowns, and operational issues.Diagnose problems quickly, make trade-offs, and keep work moving.Partner with Technology, Product, Business, communications and engagement team, and Compliance to resolve issues pragmatically.Change Management & Operational ImprovementDrive adoption of new workflows, tools, and operating practices.Identify inefficiencies, risk, and friction - and fix them.Translate digital strategy into repeatable, scalable execution.Lead operational change and ensure improvements stick.Vendors & Cross-Functional DeliveryOwn operational relationships with digital vendors and agencies.Set expectations, manage performance, and resolve vendor issues.Partner closely with Product, Marketing, Technology, Analytics, and Compliance to support execution.Communicate delivery performance, risks, and improvement plans to stakeholders.Platforms, Data & Governance (Supporting Accountability)Ensure digital workflows are supported by reliable CMS, MarTech, and analytics inputs.Embed governance, compliance, and documentation standards into operational processes.Partner with platform and analytics teams (this role is not a platform owner).Defining KPIs, managing dashboards, and analyzing data to report on campaign performance and operational efficiency.Qualifications & Experience8+ years of experience in digital operations, digital delivery, or digital execution leadership.3+ years of direct people management with accountability for outcomes.Experience owning or evolving a digital operating model or delivery framework.Experience working in asset management, wealth, banking, or regulated financial services.Hands-on experience with CMS platforms.Hands-on experience with digital workflow tools (Workfront preferred).Hands-on experience with vendor-led delivery and service models.Strong cross-functional leadership and stakeholder management skills.Not a Fit IfBusiness Analyst focused on requirements gathering.Product Owner managing backlogs and user stories.Platform architect or technical specialist without people leadership.Individual contributor without experience leading teams.Salary$94,600.00 - $176,000.00Pay TypeSalariedBenefitsHealth insurance, tuition reimbursement, accident and life insurance, retirement savings plans.EEO StatementBMO is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.J-18808-Ljbffr