Club Concierge, Kindred

Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).Job BenefitsSki/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles401(k) Retirement Plan Employee Assistance ProgramExcellent training and professional developmentReferral Program Full Time Roles Are Eligible For The Above, PlusHealth Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)Free ski passes for dependentsCritical Illness and Accident plansJob SummaryThe Kindred Club Concierge serves as a primary ambassador of the Club, delivering exceptional, personalized service to members and their guests. This role is responsible for elevating the overall member experience by anticipating needs, providing timely and accurate information, and coordinating a wide range of Club services and amenities. Working closely with the Club team, the Concierge supports daily operations including event, dining and activity reservations, and all general member inquiries.As a first point of contact for members, the Concierge plays a critical role in fostering member satisfaction, trust, and long-term loyalty. The ideal candidate is professional, warm, detail-oriented, and thrives in a high-touch, hospitality-driven environment.Job SpecificationsStarting Wage: $22.00/hr - $26.55/hr Employment Type: Year Round Shift Type: Full Time hours availableMinimum Age: At least 18 years of age Housing Availability: Yes Job ResponsibilitiesServe as the primary point of contact for member inquiries, providing personalized, proactive assistance that anticipates needs and exceeds expectations.Aid Club members with any in-Club needs, ensuring a seamless and enjoyable experience from arrival through departure.Coordinate everything from, but not limited to, transportation, dining reservations, spa services, local activities, and on-mountain experiences on behalf of members and their guests.Issue member key cards; manage member account inquiries and provide information or assistance related to Kindred Club membership accounts.Book events and experiences on behalf of members, processing credit card payments accurately and securely.Foster strong member relationships by addressing and resolving concerns promptly, professionally, and with discretion.Maintain confidentiality of all member information at all times.Ensure the Club environment remains clean, organized, and welcoming at all times — including the lounge, locker rooms, and common areas.Clear and transport glassware and dishware to the kitchen as needed, or coordinate with the appropriate department to ensure timely assistance.Ensure no member or guest under the age of 21 is consuming alcohol on Club premises; uphold responsible service standards and maintain TIPS certification.Oversee complimentary snacks and beverages in the Club Lounge, ensuring items are attractively presented and consistently restocked; assist with lounge inventory management, ordering, andreporting with Assistant Manager and Club Director.Maintain and update TYNGO system inputs, ensuring accurate and current records.Support daily Club operations by maintaining a daily log of Club happenings and coordinating closely with other departments to ensure seamless service delivery.Perform other duties as assigned in support of Club operations.Plan and execute member activities and events, including seasonal parties, children’s programming, holiday charitable giving initiatives, and weekly social events.Assist with marketing of Club events, including email newsletters, promotional materials, and Club website updates.Maintain the Club photo library.Job RequirementsMust be at least 21 years of ageHigh school diploma or equivalent; college education preferredPrior guest service or hospitality experienceStrong communication and interpersonal skillsStrong organization and time-management skills with keen attention to detailAbility to multitask effectively in a fast-paced, high-touch environmentConfidence handling member inquiries and complaints in a calm, professional mannerProficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)Experience with a Point of Sale softwareAbility to process credit card transactions accurately and securelyTIPS certification (or willingness to obtain)Valid, active driver’s license; must pass MVR checkAbility to lift and transport up to 30 poundsMust be available to work evenings, weekends, and holidays as scheduledProfessionally communicates verbally and in writing in EnglishAdherence to the Club’s Presentation PolicyKnowledge of the Summit County area and local community, preferredExperience working with children and families, preferredClub, hospitality, or event planning experience, preferredFamiliarity with TYNGO, Opera, Simphony, and Vail Resorts systems, preferredThe expected pay range is $22.00/hr - $26.55/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 514907Reference Date: 05/15/2026Job Code Function: Concierge