VP of Customer for North America

VP OF CUSTOMER - NAFort Worth, Texas | Dallas–Fort Worth Metro | Hybrid TOA Global supports 1,100+ accounting firms worldwide with world-class offshore talent. With 4,500+ team members globally, we are continuing to scale our presence across North America, focusing on deepening client partnerships and driving long-term growth.ABOUT THE ROLEWe are seeking a high-impact VP of Customer of North America to lead our customer function which comprises of a strong 450+ client base including some of the market’s leading CPA firms. This role is for a confident and credible leader who has strong experience in driving B2B revenue growth, customer retention and advisory. This role is aligned to CREATE GROWTH + Accelerate Revenue and enhance customer engagement.This role will work alongside senior leadership to influence the overall sales strategy of the region, as well as provide input to sales workforce planning, team design and market expansion.As a natural coach and mentor, you will be able to move into execution where required to ensure customer success and excellence across all client segments, whilst also seamlessly collaborate and provide executive level insights based on your client knowledge.Develop strategic account plans with the existing account base that creates a strategy and deliverables that align to actions to acquire, grow and keep the customerREVENUE OBJECTIVES30%- 50% year-over year revenue expansion within the existing client base by deepening account relationships, identifying upsell and cross-sell opportunities outcomes within current & new customer base.Implementation of key initiatives to increase revenue from current clients through proactive engagements, tailored success plans, data-driven expansion strategies by providing insights to create value for the client’s business withing the NA Market.WHY THIS ROLE✔ Own and drive customer retention and growth across North America✔ Lead a high-impact function at the center of revenue and client success✔ Partner closely with Sales, Marketing, and Operations leadership✔ Opportunity to shape customer strategy in a fast-scaling global company✔ Competitive executive package with performance incentivesWHAT YOU WILL DOOwn customer retention, expansion, and overall revenue growth for existing clients in North AmericaDevelop and execute a best-in-class customer strategy aligned with regional growth goalsLead, coach, and scale a high-performing customer-facing teamBuild strong, trusted relationships with C-suite stakeholders and key clientsPartner cross-functionally with Sales, Marketing and Operations to improve client outcomesDrive CRM system discipline, ensuring forecasting accuracy, and customer health visibilityIdentify opportunities to expand TOA’s footprint within existing accountsLead initiatives that enhance customer experience and operational excellenceWHAT YOU WILL BRING6+ years of proven experience in sales, customer success, or account management roles3+ years of leadership experience managing high-performing, preferably global teamsStrong commercial acumen with the ability to drive revenue through customer growthExcellent stakeholder management and executive communication skillsData-driven mindset with experience using metrics to inform strategy and executionBackground in services, outsourcing, staffing, or professional services (preferred)OUR VALUESBe AwesomeWe celebrate success, reward performance, and make work feel worth showing up for.Keep It RealHonesty, accountability, and real conversations. No politics. No corporate theatre.Bring the WowGoing the extra mile isn't aspirational here — it's the standard.Dream BigWe're still learning. Still growing. And we want leaders who are too.TOA Global is an equal opportunity employer. We passionately embrace diversity and inclusion. We believe the best teams reflect the communities they serve.To learn more about this opportunity, feel free to contact marxcelis.ong@toaglobal.com.