Customer Service Representative - Manufacturing / B2B

Job DescriptionCustomer Service Representative - Manufacturing / B2BLocation: Confidential (New Haven, CT) | Full-Time | Day Shift | Hourly + OvertimeAbout the Role: Are you a skilled Customer Service professional looking to make a real impact? Join a dynamic manufacturing team where every order you handle supports B2B distributors and drives customer success. You'll work in a collaborative environment, gain hands-on mentorship from an experienced manager, and have the opportunity to grow your career in a fast-paced, high-volume setting.Why You'll Love This Job:Competitive salary: $62K-$70K, paid hourly, with overtime opportunitiesFull-time day shift (8:00 AM - 4:30 PM) with breaks and a 30-minute lunchMentorship and training from a hands-on manager and a highly experienced teamCareer growth opportunities within a well-established manufacturing companyWork directly with B2B customers and cross-functional teamsFully on-site with exposure to multiple systems, applications, and processesWhat You'll Do:Manage assigned territories and serve B2B customers with excellenceProcess orders, CCFs, and RGAs accurately and efficientlyRespond to inquiries about pricing, product availability, order status, and shippingEnsure timely issue resolution while balancing company policies and customer needsSuggest and implement process improvements to enhance the customer experienceCollaborate closely with sales, shipping, finance, and order entry teamsDocument processes and help train new team membersWhat We're Looking For:5+ years of customer service experience in a manufacturing or B2B environmentStrong multitasking, decision-making, and problem-solving skillsExcellent computer skills; comfortable using 6-8 applications across multiple monitorsERP experience (JD Edwards preferred) and CRM systems (Salesforce or Microsoft CRM)Team-oriented, collaborative, and able to thrive in a fast-paced, high-volume environmentPreferred Skills:Experience mentoring or training junior staffFamiliarity with complex or custom manufacturing processesPrevious high-volume order management experienceSchedule & Environment:Monday-Friday, day shiftFully on-site; commutable to New Haven, CTFast-paced, collaborative team environmentExposure to multiple systems and processes, with hands-on mentorshipINDA