Workload Allocation Coordinator

A company is looking for a Workload Allocation Coordinator to support contact center operations. Key Responsibilities Manage and improve the workload allocation and tracking process for contact center operations Support workload forecasting and real-time allocation across supported contact centers Monitor operational metrics and develop reports to improve resource utilization Required Qualifications Bachelor's degree Minimum 3 years of experience in operations, workforce coordination, or workload management Experience in collecting and analyzing operational data for decision-making Proficiency in Microsoft Office Suite, especially Excel and PowerPoint U.S. citizenship required