Candidate Experience Representative II

Providing superior customer service and technical support, the full-time Candidate Experience Representative II will manage a high volume of inbound and outbound communications while assisting candidates with pre-employment and onboarding portal issues in a remote environment. Key responsibilities Handle inbound calls, emails, and chats while ensuring first contact resolution and maintaining accurate records of interactions Collaborate with internal teams to troubleshoot and resolve candidate concerns, including login issues and appointment scheduling Assist candidates with disputes and consumer statements in compliance with FCRA regulations, ensuring applicant privacy is maintained Required qualifications High school diploma or equivalent required Minimum of 2 years of customer service experience, preferably in a call center environment Proficiency in Microsoft Office Suite, particularly Excel Experience in managing escalated calls and providing resolutions Ability to work a flexible schedule, including evenings and weekends