Assistant General Manager

The Assistant General Manager (AGM) plays a critical leadership role in the successful launch and ongoing operation of our brand-new Residence Inn by Marriott hotel. This position partners closely with the General Manager to establish operational standards, build a high-performing team, and deliver an exceptional guest experience from opening day forward. The AGM serves as a culture carrier, operational leader, and problem solver, ensuring all departments operate efficiently, profitably, and in alignment with brand and ownership expectations. Key Responsibilities Pre-Opening & Launch Support Assist with all pre-opening activities including hiring, training, onboarding, and policy implementation Support the development and execution of opening timelines, checklists, and departmental readiness Help establish service standards, workflows, and operating procedures Participate in brand training, inspections, and opening readiness reviews Operations & Guest Experience Oversee daily hotel operations, ensuring seamless coordination between departments Act as Manager on Duty as scheduled, handling guest concerns with professionalism and urgency Ensure consistent delivery of brand standards and service excellence Monitor guest feedback and satisfaction scores; implement corrective action plans as needed Leadership & Team Development Lead, coach, and motivate department leaders and front-line associates Foster a positive, inclusive, and accountable workplace culture Support performance management, scheduling, and labor optimization Assist with training programs, succession planning, and employee engagement initiatives Financial & Administrative Oversight Assist with budgeting, forecasting, and cost control efforts Monitor labor, expenses, and revenue performance against goals Support purchasing, inventory control, and vendor relationships Ensure compliance with company policies, brand standards, and local regulations Safety, Compliance & Risk Management Ensure adherence to all safety, security, and emergency procedures Support audits, inspections, and regulatory compliance Promote a safe environment for guests and associates Qualifications Minimum of 3–5 years of hotel management experience, preferably in an Assistant General Manager or department head role Prior new hotel opening experience strongly preferred Strong leadership, communication, and organizational skills Proven ability to lead teams through change and growth Financial acumen with experience managing labor and expenses Guest-focused mindset with strong problem-solving skills Ability to work a flexible schedule including evenings, weekends, and holidays Education Bachelor’s degree in Hospitality Management, Business, or related field preferred (or equivalent experience) Job Type: Full-time Benefits: Dental insurance Employee discount Paid time off Paid training Vision insurance Work Location: In person