Sales Representative

Sales RepresentativeStuga is an Austin-based e-commerce brand offering curated, Scandinavian-engineered hardwood floors — premium, non-toxic, and design-forward.This role owns our DTC inbound sales. You’ll guide customers through a considered, high-value purchase across phone and email — and work closely with the Head of Commercial and CX team to improve conversion and the overall customer journey.WHAT YOU’LL DOInbound Sales & ConversionConvert inbound phone and email inquiries with a consultative, warm approachGrow Average Order Value through thoughtful product guidance and upsellsKeep response times fast and follow-ups consistent across every channelCustomer ExperienceGuide customers through a considered, high-value purchase with confidence and careMaintain accurate CRM records and ensure every interaction is tracked and followed upIdentify recurring questions and pain points and surface solutions to the teamCross-Functional CollaborationPartner with CX, marketing, and ops to improve the overall customer journeyCollaborate with the Head of Commercial on conversion strategy and performanceShare customer insights that inform product, marketing, and sales decisionsWHAT WE’RE LOOKING FOR2+ years in sales at a premium product or design brandProven ability to convert inbound leads and hit revenue or conversion targetsNaturally consultative — you listen first, ask the right questions, then guide with confidenceSelf-motivated, detail-oriented, and accountable to your numbersFluent with CRM and commerce tools — HubSpot, Shopify, or similar a plusHOW SUCCESS IS MEASUREDInbound lead conversion rate and Average Order ValueResponse time, follow-up cadence, and CRM hygieneCustomer satisfaction across every interactionInsights surfaced that improve the broader customer journeyCross-functional impact on CX, marketing, and ops initiativesBENEFITSFull health benefits, Profit sharing, Unlimited PTO, Fully remote