Network Support Technician-VTXC

SUMMARYThe technician monitors the core network along with other commercial circuits 24/7, process trouble tickets/orders, and assists field technicians over the phone.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Monitor 24/7 commercial circuits and core/wireless networks internally.Assist field technicians out on location with new installations, upgrades, or troubleshooting.Serve as a Tier 2 for Technical Support (Tier 1) in advanced troubleshooting for Wireless, FTTH, and Hosted phones.Create/update/review any new or existing trouble tickets pertaining to trouble, access control, or outages for core network issues and/or central office locations.Maintain logs of weekly or monthly maintenances and testing.Review Cisco and Nokia information, stats and troubleshooting tools within.Serve as primary liaison between 3rd Party vendors associated to VTX1 and keep them informed of expectations, processes and procedures, support information and company information as needed.Acts as a liaison between internal departments to escalate, prioritize and resolve problems in a timely manner.Maintain compliance with all relevant OSHA, safety or departmental specific standards as directed by supervisor.Other duties may be assigned.EDUCATION and/or EXPERIENCETechnical background: Network Operations Center or Technical Support in a call center environment is desired. An ideal candidate is knowledgeable in Microsoft's Windows operating systems and basic networking. High school diploma or GED required. Associate's degree or technical certification is a plusMust have a valid Driver's License and insurable record.Must pass pre-employment screen, physical and background checks.OTHER SKILLS AND ABILITIESMust be self-starter.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Must be to work with little or no supervisory assistance.Ability to work in a team environment.Proficient keyboarding is highly desired (40 WPM.)Candidates must be able to work a monthly rotating shift covering 24/7, including holidays.Bilingual (English/Spanish) is preferred to provide quality service to customers.