E-commerce CX & Upsell Specialist

TWP is seeking a Customer Service Specialist located in New York, NY. The role involves managing inquiries via email and phone and represents TWP in every customer interaction. Responsibilities include addressing order status and product inquiries, analyzing customer insights, and developing new service initiatives.The ideal candidate will have 1-3 years of customer service experience, excellent problem-solving skills, and a keen attention to detail. Familiarity with Shopify and Gorgias is a plus.J-18808-Ljbffr