Application Support Tech - Yardi Affordable

Who We Are: Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment.The Business Application Tech - Affordable Experience will work cooperatively with our associates, internal resources and vendors to resolve issues related to our business application software. By understanding, analyzing, prioritizing, and resolving incidents in a timely and professional manner: the Business Application Tech - Yardi Affordable will contribute to the excellent customer service experience that employees and customers of CONAM are accustomed to receiving.What We Are Looking ForWe are seeking an Business Application Technician - Yardi Affordable Experience This is a full-time position with full benefits. Pay range: $30.00-$34.00 per hourCandidates to be considered must reside in one of the following states: California, Arizona, Colorado, Nevada, Oregon, Washington, Texas, Georgia or Florida.Duties And ResponsibilitiesApplication SupportProvide expertise with our affordable property management software systems to issues timely for our customers and team members.Document, track and monitor all incidents and provide a timely resolution; test and verify fixes to ensure resolution; generate knowledge articles for technicians and requestorsUtilize service desk software to manage incidents and service requestsCommunicate effectively with all users with a focus on the end user reassessing/resolving issues as appropriateManage user expectations through constant communication in a courteous and professional mannerPartner with all application vendors and escalations of critical or stalled issues and roadmap alignmentTesting of application upgrades and custom reportsCreation of custom articles to provide tools for our associates to resolve their issues without needing to engage with ITPartnering with other teams within the department to look for efficiencies and process improvement opportunitiesProperty SetupConfigure affordable Projects and related setup as new properties are onboarded in Yardi AffordableDevelop plans to configure Yardi Affordable in existing conventional properties that have affordable units in their mixCreate checklists so progress can be clearly measured and communicated to Operations team Rent/ UA ChangesEnter affordable rent changes as needed per client request and in compliance with applicable management agenciesIncome Limit UpdatesPartner with Compliance department to make sure Income Limit updates are imported or entered as needed to ensure we are in complianceAll Other Duties As AssignedWho You Are: (Requirements of the Position)High school diploma or GED required, college education or equivalent certification path preferredMinimum (2) years of experience supporting Yardi affordable property management in a support positionKnowledge of affordable housing programs (HUD, LIHTC, HOME) requiredHCCP/COS certification or equivalent a plusStrong Microsoft Office skills including Excel spreadsheet generation and managementKnowledge of basic accounting principles a plusExperience working in a fast-paced support environment, keeping track of multiple simultaneous prioritiesEffectively communicate (written and verbally) with individuals at all organizational levelsAbility to gather, interpret information effectively and conduct research into a wide range of subjects as requiredStrong organization skills including prioritization of tasks and attention to detailProven ability to manage multiple assignments under tight deadlinesFunction well in a team as well as a setting with limited supervisionRobust problem-solving and logical analysis skills, as well as effective troubleshooting and diagnostic skillsStrong interpersonal skills-including verbal, written communication skills and excellent listening skillsExcellent track record of delivering accurate, high-quality, enterprise grade solutionsCommitment to excellent customer service for internal and external customersWhy You'll Love Working HereCONAM Management Corporation is more than just a job — it’s a career where you can grow and be recognized for your expertise in Property Management. We offer a competitive pay, comprehensive benefits package, that make working at CONAM even more rewarding.Our Benefits IncludeMedical, dental, vision insurancePet insuranceLife insurance and identity theft protectionPaid sick and vacation time401(k) plan with company matchFlexible Spending Accounts (FSAs)Employee Assistance Program (EAP)Additional perks: Service award days, floating holiday, early earned wage access and moreAt CONAM, we pride ourselves on our culture of excellence and commitment to fostering an inclusive, diverse, and supportive work environment.Additional InformationThis position is contingent upon passing a background check, employment verification, and drug screening.CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law.We are an Equal Opportunity Employer and encourage all qualified candidates to apply.Ready to make an impact?If you're excited about joining a team that values your skills and offers great benefits, click “APPLY”.Pay Bands: Pay bands are established based on geographic location, internal equity, market conditions, and candidate qualifications. We provide competitive compensation based on experience and qualifications.