IT Helpdesk Technician

Summary Of PositionThe IT Helpdesk Technician position is responsible for the delivery and support of IT services to the end user, including deployment of user computer hardware, software, printing/scanning, telephony, and other workplace technical services. This is a full-time onsite position split between our Morristown and Pine Brook NJ sites.ORGANIZATION STRUCTUREThe IT Helpdesk Technician reports to the Associate Director, IT Infrastructure.ResponsibilitiesPrimary responsibilities of this role include the following:Desktop/Laptop Computer management Develop and maintain standard computer configurations for end-user computers Configure and deploy computers and associated peripheral equipment to meet the needs of the businessMaintain deployed computers through troubleshooting, repair and/or replacementManage inventory, tracking and disposal of end-user IT equipmentDesktop Software Management Install and configure general purpose end-user desktop software.Provide daily user support for installed desktop applications.Investigate, evaluate and recommend software applications to meet business needsMaintain inventory of installed desktop softwareMaintain software media and installation filesNetwork Printer Support (including copiers/scanners) Installation of new network printers and network attached scanning devicesMaintain network printers through routine maintenance, troubleshooting, repair and/or replacementCoordinate associated vendor-provided servicesUser Account Management Perform user account management including user account creation, password resets, and granting/revoking system access. Special Purpose Computer Support Provide technical support for computers used as dedicated control systems for laboratory and manufacturing processes.Provide imaging and restore services for special purpose computers upon request of the business unit responsible for the equipmentManagement of computer, audio, and projection systems for conference rooms.Network Infrastructure Support (under the direction of the Network Administrator) Troubleshoot issues with site wire plantBasic installation of network/data wiringRoutine configuration / maintenance of network hardware infrastructure.Phone System Support Add/Move/Change of endpoint devicesDaily support for local phone system and associated devicesLocal technical point of contact for contractor interactionsManage inventory of desktop devicesBusiness Application Support Provide user and administrative support for business applications as assigned.Documentation Develop and maintain system documentationDevelop and maintain user training materialsCorporate Coordination Work with peers at other Alvogen sites to develop and maintain corporate standards for service deliveryCoordinate with peers on technology initiatives Manage local deployment of corporate initiatives associated with user services.Secondary Responsibilities Of This Role Include The FollowingAct as backup support resource for local servers and server applications.Other work as assigned by IT management.QualificationsAvailable for full-time, onsite workEducation requirements: BS in information technology strongly preferred. AS degree or compensatory work experience would be considered3+ years’ of prior experienceStrong customer white-glove service mindset and interpersonal skillsAbility to effectively work with all levels within the organization Highly effective working in a supportive, team-oriented workforceGMP DECISION-MAKING AUTHORITYNoneThe anticipated base salary range for this position is $65,000-$75,000. This position is eligible for Alvogen’s annual discretionary bonus and comprehensive benefits package, consisting of medical and prescription drug coverage (two PPO plans and an HDHP with Health Savings Account and employer contribution), dental, vision, flexible spending accounts. Alvogen’s benefits package also includes a retirement savings program, long-term care coverage, paid time off (176 hours per year, prorated to hire date) inclusive of sick time, disability benefits, life insurance, a wellness program, and 13 company recognized paid holidays per year. We anticipate this position will be posted on March 5, 2026, and remain open for at least 30 days. To apply, select the apply button and submit your application.An Equal Opportunity Employer, including disability/vets.