Employee Relations Specialist

We are seeking an experienced and pragmaticEmployee Relations Specialistto support a small and high-maintenance team within our organization. This role is responsible for navigating a wide range of employee relations matters, from performance management to investigations to terminations, while building capability to proactively and consistently address issues within the team. This is a mid-level position ideal for someone who brings ER experience and business savvy, with a passion for both problem solving and pattern spotting.The Specialist will work closely with the HR Operations Program Manager, Legal, and the Sr HR Business Partner, ensuring a consistent and integrated approach to supporting the business. They will also collaborate with business leaders to identify root causes, surface meaningful insights, and help connect the dots to broader organizational impact.ResponsibilitiesManage a portfolio of ER cases within the designated team, including:Conducting or supporting investigations into policy violations, interpersonal conflict, or misconductGuiding performance management actions, including documentation, corrective action plans, and terminationsSupporting involuntary separations with attention to risk mitigation and organizational valuesPartner closely with the HR Operations Program Manager to ensure consistent handling, documentation, and resolution of ER matters in alignment with enterprise-wide practicesCollaborate with the Sr HR Business Partner to align on people strategy, surface emerging themes, and ensure seamless support to the business. Partner with Legal on escalated or high-risk cases to ensure compliance and mitigate riskCoach and advise managers on how to address behavior and performance issues early and effectivelyFacilitate training or targeted development for leaders, within designated team, to build skills in managing employee performance and conductAnalyze ER case data, flag recurring themes or risk areas, and translate these into meaningful trends, insights, and recommendationsCommunicate findings clearly and concisely to Head of HRBPs and business leaders with a focus on root cause and potential business impact (“the so what”)Maintain accurate case documentation, track actions and timelines, and ensure alignment with policies, procedures, and legal requirementsReview timecards to ensure adherence to travel time policy and identify potential discrepancies or policy violationsDuring non-peak periods, may support the HR Operations Program Manager with additional investigations, data analysis, or compiling ER insights to inform broader trends and initiativesMay support or lead special projects as neededRequired QualificationsBachelor's degree in Human Resources, Business Administration, or a related field3-5 years of HR experience with at least 2 years in an employee relations role with direct case management responsibilitiesDemonstrated experience handling performance management, corrective actions, and investigationsStrong understanding of employment law, workplace policy application, and HR best practicesPrior experience partnering with Legal and senior HR team membersExcellent judgment, discretion, and ability to manage sensitive and confidential informationSkilled at identifying root causes, drawing insights from qualitative and quantitative data, and tailoring messaging to business audienceComfortable navigating ambiguity and influencing outcomes without formal authorityStrong written and verbal communication skills; ability to craft clear summaries, reports, and talking points for leadersTravel required – up to 10%Preferred QualificationsTrack record of working with teams that require high-touch supportComfortable balancing empathy with accountabilityAbility to create and lead small-scale training sessions and coaching conversations with managersCurious mindset with a desire to continuously learn and improve ER practicesLives within a commutable distance to GHX headquartersSuccess CriteriaBuilds strong, trust-based partnerships with the HR Operations Program Manager, Sr HR Business Partner, Legal, and the business to ensure aligned and effective case managementHandles ER cases with consistency, timeliness, and sound judgment – balancing risk, compliance, and employee experienceProactively surfaces trends and root causes, translating ER activity into insights that resonate with the business and drive actionHelps increase leader capability through coaching and training, resulting in more confident and consistent handling of performance and behavior issues.Compensation: $67,000- $90,000.Other rewards and benefits include health, vision, and dental insurance, accident and life insurance, 401k matching, paid‑time off, and education reimbursement, to name a few.Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment‑free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.#J-18808-Ljbffr