Part-time Order Entry Rep.

Job Description PRIDESTAFF is seeking a PART-TIME Order Entry Rep. for a manufacturing client located in Willowbrook, IL.This is a part-time role consisting of ~20 hours per weekHours can be flexibleThere is a possibility of converting to full-time eventually$20-$23 per hour DOEThe primary function of this position is to serve and interact with customers by entering orders, answering inquiries received via phone, email or from internal channels, determining requirements, resolving problems, fulfilling requests, and maintaining customer information.Job Functions:Review and enter customer orders in a timely and efficient mannerRecognize and resolve order issues related to product pricing, terms, customer quotes, profiles, and order detailsCommunicate discrepancies or concerns as requiredWork directly with other internal support teams, Sales team, customers, and vendors as requiredReview and enter customer orders from various EDI and 3rd party order management systemsEnter new customers into business systemEnter various information into business system including case managementProcess both domestic and international sales ordersWork with operations to meet shipment deadlinesProvide necessary shipment paperwork, invoices, and shipment quotesCommunicate shipment data and documents to customers, including shipping status and tracking numbersPrepare custom international shipment documents & standard commercial invoicesSend shipment documents via e-mail to customers for customs clearanceRespond to a wide range of customer requests via phone and e-mailResolve or escalate appropriate shipping issues with customs / lost packages / documentationIssue RMAs for credit and return instructions as neededCoordinate shipments with standard and special instructions such as order consolidationOther projects as assignedJob Qualifications:2-4 years data entry/customer service experience in a professional setting REQUIREDHS Diploma or equivalent required, Degree preferredExcellent interpersonal, written and oral communication skillsExcellent listening skills and the ability to ask probing question, understand concerns, and overcome obstacles/objectionsMust possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phoneAbility to learn and navigate new software/business changes quicklyExcellent attention to detail and accuracyAbility to multi-task/manage multiple projects at oneKnowledge of Windows based software programs including MS Office and MS OutlookKnowledge of business systems Epicor a plus.Must be able to communicate with customers via phone, email and in personInterested and qualified candidates are encouraged to submit an up-to-date resume for immediate consideration!Company Description PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. Work with a Staffing Firm that works for you! Company Description PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. Work with a Staffing Firm that works for you!