Vice President, Payments & Fraud Prevention

The Role The Vice President, Payments & Fraud Prevention will lead AXS's global payments and fraud strategy. This role is central to our mission of delivering a seamless, secure, and reliable ticketing experience for millions of fans worldwide. The ideal candidate is a proven leader with deep expertise in e-commerce payments and fraud prevention, balancing operational excellence with forward‑looking strategy. You'll partner across Product, Engineering, Operations, Commercial, and Finance teams to drive resiliency, efficiency, and growth. The Vice President, Global Fraud Prevention must act as a key cross‑functional partner, leveraging deep domain expertise to guide a large, always‑on ticketing organization. This includes communicating performance and strategic priorities to the executive team. What you’ll do Lead the global payments and fraud prevention strategy for AXS, shaping product roadmap priorities and informing key commercial decisions. Oversee the payment and fraud costs, driving and executing a data strategy that delivers actionable insights into all financial aspects of these functions. Position Payments and Fraud Prevention as growth drivers rather than cost centers, serving as a thought leader on new initiatives and optimizations, while partnering closely with the AXS Sponsorship team to explore and execute strategic partnerships. Lead the overall administration of payment‑related accounts across all payment providers, including access controls, permissions, configuration oversight, and ongoing account maintenance. Develop a deep understanding of AXS' infrastructure, data, and business complexities to maximize team performance, optimize KPIs, and champion improvements in efficiency and automation. Continuously improve core payments and fraud performance metrics—authorization rates, cost drivers (e.g., local payment methods), user experience, conversion, fraud incidence, and chargeback recovery. Cultivate strong relationships with vendors, partners, and industry stakeholders to stay ahead of trends and unlock competitive advantages. Partner cross‑functionally with Finance, Operations, Support and Tech leaders to identify and align opportunities for growth. Work closely with Product and engineering teams to influence roadmap priorities and ensure effective execution. Oversee the operations of a 24/7 global fraud prevention team based across North America, Europe, and APAC, ensuring continuous coverage, effective shift management, consistent processes, and timely detection and response to fraud events across all markets. Stay ahead of regulatory developments in the payments industry and assess their implications for AXS' operations and strategy. Proactively identify and report Payments and Fraud risks that could impact business operations, settlement, reconciliation process, or key financial metrics. Take ownership during major incidents, leading Payments and Fraud response efforts, unblocking teams to maximize mitigation, and driving long‑term resiliency strategies. Maintain clear, accessible documentation of internal processes and vendor escalation protocols to ensure transparency and alignment across the organization. What you’ll bring BA/BS Degree (4‑year) related field. 10+ years in Payments and/or Fraud Prevention leadership roles, with proven success in high‑scale, high‑demand environments. Marketplace or complex platform experience strongly preferred. Deep knowledge of global online Payments and Fraud, including vendor and scheme relationships, alternative/local payment methods, regulatory frameworks, and the technical infrastructure underlying major market payment systems. Strong command of the end‑to‑end payment processing lifecycle, understanding global vs. domestic nuances and their implications for fraud prevention and loss mitigation. Experience in ticketing and/or digital goods industries highly desirable. Ability and willingness to lead across multiple time zones and geographies, adjusting workflows to align with regional demands. Highly data‑driven, ability to define, track, and present KPIs; build detailed analyses; and develop forward‑looking financial scenarios and projections. Skilled coach and mentor with experience managing and developing large, diverse, globally distributed teams. Executive communication: adept at crafting compelling, metrics‑driven strategies and presenting them persuasively to senior executives and stakeholders. Pay Scale $173,215 – $210,000. Bonus Eligible for a bonus under the current bonus plan requirements. Benefits We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company‑paid basic life insurance, voluntary life insurance, parental leave, 401(k) plan (with an employer match of 3%), flexible spending and health savings account options, and wellness offerings. Full‑time employees are eligible for these benefits on the first day of employment. What’s in it for You? Extraordinary People – we're not kidding! Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients worldwide. Development and Learning – Opportunities for learning and leveling up through training and education reimbursement. Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace. We are an equal‑opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. AEG complies with all applicable federal, state, and local employment laws. We do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable law. #J-18808-Ljbffr