People Experience Manager

About GenGen is a global company dedicated to powering Digital Freedom through its trusted consumer brands, including Norton, Avast, LifeLock, and MoneyLion. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection, and financial wellness solutions to nearly 500 million users in more than 150 countries.Together, we share a collective passion and vision to protect consumers and help them grow, manage, and secure their digital and financial lives. We’re always looking for smart, fearless, and high-impact talent who see AI as a teammate—leveraging it to move faster and deliver meaningful results.When you’re part of Gen, you’ll have the flexibility, tools, and support to do your best work and grow your career—from flexible working options and time off to competitive pay, benefits, and well‑being programs.At Gen, we are scrappy and relentlessly customer‑driven. We create room for healthy debate, experimentation, and continuous learning, and we seek out people with different experiences, identities, and ideas to join our team. You’ll work with people who back each other, respect each other, and understand that our differences are a competitive advantage.If this sounds like you, we’d love for you to be part of Gen.About The RoleAs part of Gen’s People & Culture organization, the People Experience Manager operates in an agile, product‑minded HR model, partnering across squads, sprints, and centers of excellence to design and deliver exceptional employee experiences across the end‑to‑end lifecycle.This role owns, evolves, and continuously improves a defined portfolio of employee experiences—such as onboarding, development, performance, culture, self‑service, or talent. Acting as a product owner, the People Experience Manager translates employee and business needs into scalable, data‑driven, and AI‑enabled solutions that are simple, intuitive, and globally consistent. Grounded in Gen’s values and AI‑first strategy, this role blends experience design, product management, and cross‑functional delivery to improve how work gets done, how employees grow, and how People & Culture creates impact at scale.Key ResponsibilitiesProduct‑Oriented OwnershipOwn end‑to‑end experience design and delivery for assigned People Experience product areasMaintain and evolve a prioritized product roadmap aligned to business strategy, employee needs, and People & Culture prioritiesTranslate strategy into clear requirements, backlogs, and iterative delivery plansAgile Delivery & Ways of WorkingOperate within agile squads or product lines, contributing to sprint planning, prioritization, testing, and iterationPartner with HR Technology and IT to deploy enhancements, automations, integrations, and AI‑enabled capabilitiesDrive fast‑cycle learning through experimentation, feedback loops, and data‑driven decisionsExperience Design & Continuous ImprovementMap employee journeys to identify friction, gaps, and opportunities for simplificationDesign digital‑first, consumer‑grade experiences that scale globally while allowing for local needsUse employee feedback, operational metrics, and insights to continuously refine experiencesAI, Automation & InsightsDeliver solutions aligned to Gen’s AI‑first HR strategy, embedding automation, intelligence, and insights into daily workIdentify opportunities to reduce manual effort, improve decision‑making, and enhance employee self‑sufficiencyLeverage analytics and dashboards to track performance, outcomes, and experience qualityCross‑Functional PartnershipPartner closely with Strategic HR, HRBPs, Centers of Excellence, HR Operations, Technology, Legal, Finance, and CommunicationsEnsure People Experience solutions integrate seamlessly across PX product lines and the broader HR ecosystemInfluence without authority to align stakeholders around shared outcomesChange Management & CommunicationLead change and adoption strategies for new experiences, tools, or process improvementsPartner with Transformation and PMO teams to support rollout, enablement, and sustained adoptionDeliver clear, empathetic, and effective communications that reinforce trust and clarityMeasurement & ImpactDefine success metrics and KPIs aligned to experience quality, efficiency, engagement, and business outcomesUse data to demonstrate impact, inform prioritization, and guide continuous improvementValues & LeadershipModel Gen’s values: customer‑driven problem solving, bold innovation, scrappy execution, and collaborative accountabilityAct as a steward of employee trust, experience quality, and operational excellenceExperienceAbout You:5–8+ years of experience in employee experience, HR product management, program management, or related fieldsProven experience owning and improving end‑to‑end HR or people‑related experiencesExperience working in global, matrixed organizationsSkillsStrong product mindset with experience building roadmaps, managing backlogs, and delivering iterative solutionsHigh data literacy with the ability to translate insights into actionStrong cross‑functional collaboration and communication skillsFamiliarity with agile methodologies, service design, or design thinkingExperience with HR systems, digital platforms, automation, or AI‑enabled toolsPreferredExperience in a technology, consumer software, or high‑growth enterprise environmentBackground in one or more People Experience domains (e.g., onboarding, talent, learning, culture, self‑service)Personal AttributesThinks like a product owner and acts like a change agentDesigns simple, scalable, and human‑centered employee experiencesUses data, AI, and insights to drive smarter decisions and better outcomesBuilds strong partnerships across People & Culture and the businessContinuously iterates to improve how employees experience work at GenLocation: Tempe, Arizona (Onsite 3 days per week)