Classified PBX Operator/Front Desk Receptionist

Caddo Parish Schools Job Description Job Title: PBX Operator/Front Desk ReceptionistGrade: CDepartment: Human ResourcesPrepared By: Richard DezendorfPrepared Date: December 10, 1997Approved By: David A. BarrApproved Date: April 3, 2001Revised By: Shannon B. HendersonRevised Date: May 1, 2026SUMMARYThe PBX Operator / Front Desk Receptionist serves as the primary point of contact for the district, managing a multi-line phone system, greeting and directing visitors, and ensuring efficient front office operations. This role also supports daily administrative functions, including handling deliveries, providing information, and maintaining a professional and secure reception environment.ESSENTIAL DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include the following. Other duties may be assigned.Operate and manage a multi-line PBX telephone system, accurately routing incoming calls to appropriate departments and personnelGreet and assist all visitors in a professional and courteous manner; determine needs and direct guests to appropriate locationsMonitor front desk area to ensure security protocols are followed, including visitor sign-in proceduresReceive, log, and distribute packages and deliveries from external vendors and courier servicesProvide general information regarding district offices, departments, and personnelMaintain a clean, organized, and professional reception areaAssist with internal communications, including relaying urgent messages in a timely mannerSupport clerical functions such as data entry, filing, and document distribution as neededCoordinate with departments to ensure smooth daily operations and accurate message deliveryHandle sensitive information with a high degree of confidentiality and professionalismRespond to inquiries from staff, parents, and community members in a timely and helpful mannerQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh School Diploma or GED; previous experience in a receptionist, front desk, or PBX operator role preferred and experience in a school district or public sector environment is a plus.KNOWLEDGE, ABILITY AND LANGUAGE SKILLSStrong customer service and interpersonal communication skills. Excellent organizational and multitasking abilities. Professional demeanor and appearance. Ability to remain calm and courteous in high-volume or stressful situations and possess strong attention to detail and accuracy.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle or feel objects or controls.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.PROFESSIONAL CONDUCTEmployee acknowledges that he/she is required to maintain a high standard of professional conduct. Breach of said professional conduct includes but is not limited to: neglect of duty, dishonesty, engagement in acts that are contrary to CPSB policy, unlawful activities, or any other conduct which is seriously prejudicial to the school system.CHAIN OF SUPERVISIONDirector of Classified/Certified PersonnelTERMS OF EMPLOYMENT260 days