Medical Receptionist (English and Armenian Speaking Preferred)

DescriptionJob SummaryMedical Receptionists are the first contact all patients will interact with will be with the Medical Receptionist. You must treat people with respect and compassion. You are expected to be friendly and helpful and always remember that we deal with patients and they are our customers. It is important to remember that many of these people are sick and/or seeking help. It is your job to ensure their journey to LA CENTA is comfortable and convenient and provides a great first impression.Job Duties And ResponsibilitiesWelcomes and greets patients and visitors, in person or on the telephone; answering orreferring inquiries.Verifies insurance/eligibility information and ensures appropriate forms are signed anddated.Verifies patient demographics and insurance information when scheduling appointments.Optimizes patients' satisfaction, physician time, and treatment room utilization bynotifying back office staff when patients have arrived (if applicable).Prepares lab requisition forms as requested by physicians (if applicable).Scans Radiology and Lab requisitions to patient files (if applicable).Records outcome of reminder calls made to patients scheduled for procedures, Radiology,Labs and in-office appointments in AdvancedMDKeeps patient appointments on schedule by reviewing service delivery compared toschedule; and notifying Manager/Supervisor of service delays.Comforts patients by anticipating patients' anxieties; answering patients' questions;maintaining the reception area (if applicable).Ensures availability of treatment information by filing and retrieving patient records.Maintains patient accounts by obtaining, recording, and updating personal and financialinformation.Helps patients in distress by responding to emergencies.Protects patients' rights by maintaining confidentiality of personal and financialinformation.Maintains operations by following policies and procedures; reporting needed changes.Contributes to team effort by accomplishing related results as needed.Assist in the creation of new patient welcome packets.Consistently exhibits behavior and communication skills that demonstrate LA CENTAcommitment to superior customer service, including quality, care and concern with eachinternal and external customer.Demonstrates knowledge of the complete operation of switchboards and follows openingand closing switchboard procedures according to site-specific policies (if applicable).Handles all phases of telephone communications, including scheduling in-officeappointments, allergy testing and obtains test authorizations.Routes all calls to appropriate departments and takes accurate and neat messages andforwards them in a timely manner.Handles all emergency calls appropriately according to site-specific policies.Maintains accurate directories of providers’ phone numbers.Maintains accurate daily schedule and communicates as appropriate.Maintains awareness of duties of each department in order to process calls efficiently.Acts as translator as needed with patients and as requested by physicians (if applicable).Assists with entering information into the EMR system.Requests patient records as needed for physicians (if applicable).Inform physicians when consults are requested.Reports urgently needed switchboard equipment repairs to Supervisor/Manager.Uses, protects, and discloses patients’ protected health information according to HIPPAguidelines.Adheres to safety policies and procedures at all times.Practice discretion about internal clinical policies and procedures when speaking topatients.Perform other duties as assigned.Compensation$18 per hourRequirementsQualifications and ExperienceTo perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or abilityrequired.HS Diploma/ GED Required1-2 years operator PBX/switchboard experienceAt least 1 year of front desk/ patient experience in a medical settingBilingual - Fluent in English & Armenian preferredEar Nose Throat & Allergy specialty clinic experience preferredGeneral knowledge of HIPAA and CPT codesMust have reliable transportation and be able to travel within our various Los Angeles based clinics as neededExcellent communication skills with patients, physicians, and staffExcellent organizational, interpersonal and decision-making skillsAbility to work in a relatively unsupervised environment with a high degree of accuracyComputer literate and ability to type at least 40 wpm.Physical DemandsRequiredThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:Sit for long periods at a timeUse hands and fingers in repetitive motions, dailyAbility to lift, push, pull up to 20 lbs. periodicallyReasonable accommodations may be made to enable individuals with disabilities to perform the essential function