Enterprise Systems Specialist

Description This position is scheduled for telework, but the incumbent will need to travel statewide to support onsite hardware when required. The ideal candidate for the Enterprise Systems Specialist (IT System Administration-Journey) position in the Information Technology Services Division (ITSD) is a dedicated IT professional who is committed to providing innovative, secure, reliable, and accessible technology solutions. This individual will play a crucial role in supporting the agency’s computer systems, web technologies, network and data communications, and the data warehouse, as well as providing technical assistance for the installation and operations of personal computers and software. As a member of the Enterprise Services (ES) team within the Infrastructure Development unit of ITSD, the candidate will contribute to the successful administration of claimant and employer services within ESD. They will support the development and implementation of improvements to the agency’s software development lifecycle, and high-profile initiatives that impact significant and fundamental public services. The candidate will be responsible for ensuring the operation, administration, reliability, and integrity of ESD’s mission-critical enterprise client-server, security, and support infrastructure. They will independently work on all levels of the Operating System (OS), messaging, collaboration, endpoint management, web services, cloud services, managed print services, firewall and operational security, enterprise applications, Active Directory, Disaster Recovery/Continuity of Operations (DR/COOP), and other relevant data center technologies, services, tools, and best practices. This position offers the opportunity to support ESD’s efforts to implement innovative technology and communication solutions and services to connect Washington State employers and job seekers and empower careers. Duties Responsible for ensuring the day-to-day planning, operation, reliability, and integrity of ESD's enterprise client-server, security, Active Directory, cloud services, managed print services and support systems infrastructure for multiple sites statewide (both physical and virtual) in support of the agency's mission. This includes: Print Services Administrator – This position is responsible for deploying print management and associated services. Responsible for daily administration of the scanning, print management system, print badge system and reporting. Domain Administration for Active Directory – Under the guidance of the Enterprise Services supervisor and lead in accordance with established governance performs daily operation, management and maintenance of enterprise Active Directory and AD enabled services. System and Services Monitoring Tool Operator – As part of the Enterprise Services team under the guidance of the Enterprise Services Supervisor and Lead, in accordance with established governance to devise methods of daily monitoring and alerting solutions. Provide innovative and cost-effective solution recommendations to develop, implement, support, and maintain ESD enterprise infrastructure including client-server systems, operational security, Active Directory, DR/COOP, cloud services and support systems infrastructure. Solutions may be new, existing, in-house, third party or a combination. This includes: Gather requirements, define scope, and collaborate in the development, implementation, and support of new or existing enterprise client-server, security, DR/COOP, cloud services and support systems infrastructure solutions under the established governance and / or direction of the Enterprise Services supervisor and ES Lead. Collaborate with internal and external entities to include agency stakeholders and project teams, Washington Technical Solutions (WaTech), Office of Cyber Security (OCS), Office of the Chief Information Officer (OCIO), Internal Revenue Service (IRS), Bureau of Labor Statistics (BLS) and other state and federal entities to ensure proposed and installed systems comply with agency, state, and federal standards. Works as liaison between internal and external groups, vendors, and customers to resolve complex client-server, security, cloud, and support systems problems under the guidance of the Enterprise Services Supervisor and established governance. Serve as a technical expert for continuously improving the effectiveness and efficiency of IT processes and services by enhancing and maintaining enterprise client- server, security, Active Directory, DR/COOP, cloud, SaaS, support systems hardware, software, and applications. This includes: Provide in-depth knowledge of Enterprise software and associated infrastructure. Develop system administration automation, monitoring and event handling to identify and rapidly resolve faults in systems. Provide in-depth knowledge of endpoint protection and endpoint security software and configuration. Provide in-depth knowledge in scripting. Automate tasks through scripting technologies. Assist in maintaining the existing automated and scripted workflows. To request a detailed position description, click here. Qualifications Required: Bachelor's Degree in Information Technology or closely related field and five years IT experience performing position specific duties related to designing, managing, operating, and maintaining enterprise client-server, security, cloud, and support infrastructure OR Associates Degree in Information Technology or closely related field and seven years IT experience performing position specific duties related to designing, managing, operating, and maintaining enterprise client-server, security, cloud, and support infrastructure OR A combination of nine years education and *IT experience. Qualifying years IT experience performing position specific duties related to designing, managing, operating, and maintaining enterprise client-server, security, cloud, and support infrastructure. AND: Five years of experience installing, configuring, maintaining, and troubleshooting Microsoft (MS) Windows Server operating systems, MS Windows Domain Services, Active Directory Services, and Exchange Electronic Mail Systems as well as the subsystems that support them Five years of experience troubleshooting and enhancing client-server security and configuration management through Group Policy Objectives (GPO) and/or Group Policy Preference (GPP) including the ability to create custom policies. Five years of with scripting languages (e.g., PowerShell, Bash, Python). Five years of experience with installation, configuration, management and administration of client-server monitoring and logging systems such as SolarWinds, Retina, LogRhythm, ExtraHop, or Cisco Prime Infrastructure Five years of experience with installation, configuration, management, and administration of Linux operating system Special Requirements/Conditions of Employment: Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review. Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Supplemental Information Why work with us? Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, Veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact katie.swanson@esd.wa.gov or the Talent Acquisition Team. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement. Candidates who are offered a job with ESD must possess work authorization which does not require sponsorship by the employer for a visa now or in the future. **This Organization Participates in E-Verify**