Leasing Agent

Full TimeOwassoPosition SummaryThe Leasing Agent supports occupancy growth by helping prospective residents and families explore available patio homes and other living options across both campuses. This position plays a key role in implementing the marketing plan through tours, follow-up communication, relationship-building, community outreach, and assistance with the move-in process.The ideal candidate is organized, personable, proactive, and able to manage multiple priorities in a fast-paced environment while providing excellent service to prospective residents and families.Key ResponsibilitiesSupport the implementation of the marketing plan for Baptist VillageMarket patio homes and other available living options, helping secure agreements with new residentsRespond promptly to inquiries from prospective residents and familiesPrepare and send information packets as requestedSchedule and conduct tours in all living areas of the campus, including independent living, enhanced living, assisted living, and patio homesBuild relationships with prospective residents and families by listening carefully, identifying needs, and helping guide next stepsMake timely follow-up calls after tours and maintain ongoing communication with prospectsMaintain accurate prospect and contact records in the CRM databaseAssist prospective residents and families with residency applications, occupancy agreements, and additional move-in paperworkCollect application fees, move-in fees, and prorated first monthly service fees, and communicate with the appropriate internal teamsInspect residences ready for occupancy and coordinate with Resident Services, Environmental Services, and Housekeeping as neededHelp facilitate open houses and other events designed to bring prospective residents onto campusParticipate in events hosted by community partners and outside organizationsProvide tours to larger groups, including church senior adult groupsParticipate in weekly occupancy strategy meetingsPrepare and submit weekly service and occupancy reports and monthly occupancy reports as neededServe as a back-up for the Resident Services Coordinator/Redbud ReceptionistPromote Entrusted Hearts Home Care services when a resident's need is recognizedReceive and process 30-day notices to vacate and attempt to address concerns that may have influenced the decisionMarket in the field to referral sources, including hospitals, case managers, discharge planners, and others as requestedHelp maintain resident and prospective resident reservation listsEnsure resident administrative files are organized and properly maintainedAdhere to BVC Marketing Policies and ProceduresHelp the campus achieve occupancy goalsPerform other duties as assignedQualificationsAbility to organize and carry out priorities with minimal instructionAbility to multitask in a fast-paced and demanding environmentStrong communication and interpersonal skillsStrong relationship-building and customer service skillsDetail-oriented with strong organizational follow-throughAbility to work effectively with residents, families, team members, and referral partnersCommitment to the mission, vision, and values of Baptist Village Communities.Working RequirementsOffice environment within a healthcare facilityMust possess adequate sight and hearing, with or without assistive devices, to meet job requirements.Regularly required to stand, walk, use hands, reach, talk, and hear.Occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, taste, or smell.Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.The work environment characteristics described are representative of those encountered while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.Benefits403B Retirement savings planDental insuranceEmployee assistance programHealth insuranceLife insurancePaid sick timePaid personal time offReferral bonus programTuition reimbursementVision insurance