ConvergeHEALTH - Commercial Life Sciences, Delivery Manager - Managed Platform as a Services (MPaaS) - Innovation_Delivery_Transformation

Position SummaryThe Innovation & Delivery Transformation team is building the future of our business. This is the group responsible for identifying, nurturing, scaling, and ultimately winning in new markets with new capabilities. We don't rely on what the firm has always done - we look to the future and invest where we know the growth will be 3, 5, 10 years down the road. The Innovation & Delivery Transformation Team collaborates with Industries, Offering Portfolios, Growth, and Delivery Transformation to curate and scale our Innovation Portfolio, grow through our Strategic Growth Offerings, identify and incubate the next generation of technology through our Technology Offices, and more. Together we are dedicated to fostering a top talent experience both within I&DT and throughout our firm by leading our Tech Talent Transformation.Within IDT, our Life Sciences Cloud (LSC) practice is launching a Managed Platform as a Service (MPaaS) offering - a comprehensive solution that bundles our proprietary QuickStarts platform with ongoing managed services to deploy, run, maintain, and continuously evolve client CRM environments.Unlike traditional project-based consulting, this offering is product- and operations-led: IDT owns the platform baseline, the delivery model, and the long-term client relationship. The Delivery Manager sits at the center of that mandate, managing a portfolio of biopharma client engagements, leading a team of direct reports, and serving as the primary authority for client governance, delivery oversight, and the ongoing evolution of client instances built on the QuickStarts baseline.Recruiting for this role ends on 7/22/2026.What You'll DoClient Governance & Executive Relationship ManagementOwn delivery governance across a portfolio of active MPaaS client engagements, serving as the primary point of accountability for eachLead executive-level client relationships, facilitating steering committee meetings, status reviews, and strategic planning sessionsManage escalation pathways, proactively identifying risks and resolving delivery issues before they impact client outcomesDefine and report on SLAs, KPIs, and operational health metrics, ensuring transparency and trust with client stakeholdersPartner with Deloitte account leadership to support contract performance and client satisfaction within the managed service modelDelivery OversightOwn end-to-end delivery accountability across the full MPaaS lifecycle: Deploy, Run, Maintain, and EvolveOversee team execution across all phases including environment setup, configuration, testing, UAT, cutover, hyper-care, and steady-state operationsEnforce the 90/10 delivery model - ensuring client instances remain aligned to the QuickStarts baseline while managing approved customizations within defined guardrailsDrive release planning and coordinate 3x annual value-driven platform releases, aligning client readiness with new agentic and AI capabilitiesMaintain delivery rigor across risk registers, testing and validation approaches, integration execution, and documentation/training deliverablesTeam LeadershipDirectly manage and develop a team responsible for:Setting up client environments and deploying the QuickStarts packageTailoring configuration within the 90/10 delivery modelSupporting testing, UAT, cutover, and hyper-care activitiesRunning ongoing maintenance, releases, upgrades, and user supportPerforming operational data loads and client-specific enhancementsMentor team members and actively support their career growth within IDT and the broader LSC practiceParticipate in hiring and onboarding as the MPaaS offering scales across new clients and geographiesProduct Feedback & Platform EvolutionServe as a direct input channel into the QuickStarts product roadmap, translating patterns and pain points observed across the client portfolio into actionable product feedbackCollaborate closely with the QuickStarts Product Lead to align platform capabilities with real-world delivery needsHelp shape delivery methodology, operational playbooks, and toolkits as the MPaaS offering maturesA strong successful candidate will possess these skills:Familiarity with emerging technologies such as Agentic AI, GenAI etc..and how delivery is evolving using these technologiesExperience operating within or delivering managed services or subscription-based delivery modelsWorking knowledge of the broader Life Sciences commercial technology ecosystem, including platforms such as Veeva Vault PromoMats, MuleSoft integration tooling, Cvent, Knipper, and other populate CRM integrations a plusDomain experience in biopharma or medtech commercial operations; experience in clinical or patient-facing contexts is a plusExperience contributing structured feedback to product or platform roadmaps based on delivery insightsExperience directly managing people, including performance development, coaching, and team buildingDemonstrated ability to manage multiple concurrent client engagements or workstreams simultaneouslyThe TeamThis role is aligned with our ConvergeHEALTH business, serving Deloitte's Life Sciences Sector by advancing research and development initiatives. ConvergeHEALTH is dedicated to creating digitally connected ecosystems through robust analytics platforms, immersive experiences, strategic industry partnerships, and premier consulting services, all with the unified vision of centering healthcare around patient needs.QualificationsRequiredBachelor's Degree or equivalent experienceMinimum 8+ years of professional experience in consulting, managed services, or a relevant Life Sciences industry roleAt least 3 years of experience leading client-facing delivery, including governance, executive relationship management, and escalation managementAt least 3 years of hands-on experience with Veeva CRM or equivalent Life Sciences commercial platforms (e.g., Salesforce Health Cloud, OCE), across personas such as Field Sales, Key Account Management, Medical Science Liaisons, or Field Reimbursement ManagementAbility to travel 25%, based on work you do and the clients and industries/sectors you serveLimited immigration sponsorship may be availableThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 to $188,900.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.Recruiting tipsFrom developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.Our people and cultureOur inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.Our purposeDeloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.Professional developmentFrom entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US CareersRequisition code: 340064Job ID 340064