Loan Clerk(Mortgage)

Position: Mortgage ClerkLocation: Saint Louis, MOExperience: 3+ yearsWhat you'll doProcure information from Insurance Companies via TelephoneProcess tasks, post payments and payoffs in LoanServUpdate insurance information in LoanServIssue payments to insurance companiesPrepare UPS labels for overnight mailingsWork correspondence in the Electronic Customer FilePrepare global system notesPrepare payoff quotesResearch accounts and provide resolutionProcess Skip trace informationResearch accounts and provide resolutionWork and import correspondence in the Electronic Customer FileDocument global system notes in SagentResponsible for SFH-Guaranteed Loan Program supportProcesses loss claims according to SFG- GLP regulations, policies and proceduresPerforms account research and provides detailed analysis and advice to management and customersProvides Lender/Servicer customer service support regarding account via email and phoneProvides loss claim-related assistance on projects to support the SFH-GLP and the SFH Claims BranchProcesses all loss claim related sub tasksAnswers phone calls, voicemail, status calls and emailsInitiate tasks in the imaging workflow as appropriate from centralized SO SFH-G lender email account for SCB and SSBEnsures all calls and emails from the centralized SO SFH-G lender email account and phone lines are responded to according to procedure and service standardsProcessing of Chapter 13 Bankruptcy casesProcessing of Chapter 7 Bankruptcy cases 410A