Quality Assurance Manager

Quality Assurance Manager - Bay Point, CARESPONSIBILITIES:Develop and implement quality plans and processes to support the overall quality strategy of customers.Ensure that customer requirements are met and customer satisfaction is continuously improved.Drive initiatives to reduce customer complaints and manage response plans when quality components do not meet expectations.Provide training to ensure adherence to customer quality processes and tools throughout the organization.Oversee customer quality processes including scorecards, specifications, complaints, portals, questionnaires and contracts.Coordinate responses to customer requests with key internal contacts as needed.Supports certification audit preparation, internal and external quality audits, and executes customer specific requirements.Serve as the regional Quality Key Account Manager (KAM) for assigned customers and support the Global Quality KeyAccount Manager. Drive the proper utilization of the global customer requirements and customer satisfaction database.BACKGROUND PROFILE:Bachelors degreeQuality certification (i.e. CQE, CMQ/OE, and/or CSSBB)5+ years of demonstrated strong supervisory and leadership skills7+ years of quality/manufacturing work experienceExcellent relationship building, communication, and influencing skillsDemonstrated success in leading teams of problem-solvers with a balance of reactive and proactive quality efforts. Ability to write reports and business correspondenceMust have the ability to organize and execute plans methodically, work well with direct reports and all other divisional personnelAbility to effectively present information and respond to questions from customers, peers, and leadership teamGood working knowledge of probability and statistical models