Service Manager

Service ManagerDepartment: ServiceEmployment Type: Full TimeLocation: JanesvilleCompensation: $80,000 - $90,000 / yearDescriptionDirect daily activities of the Service Department to achieve maximum profit and growth objectives. Provide high quality service work, which meets customer expectations, encourages repeat business, and attracts new business to the dealership. Success will be achieved through appropriate staffing, training and development, customer retention, cost controls and meeting business plan objectives.ResponsibilitiesRevenue:Responsible for Service Department profitability and maintaining high levels of customer satisfactionMeet Service Department financial and operating objectives in support of the company business planAchieve Service Department sales plan by meeting with customers, working with dealership sales teams, the Marketing Department and through referral businessEngage customers and maintain positive relationships with key decision makers and influencersLead Service Department efforts to achieve monthly business plan objectivesOperations:Conduct weekly shop meetings to review KPIs, policies, procedures, technical updates, customer issues and safety training and concernsMaintain a safe work environment and ensure employees adhere to company safety practices; in the event of an accident follow established company protocolMaintain shop and service office cleanliness and organization and provide general upkeep of dealership facility and groundsAddress customer issues immediately, communicate effectively and document as neededEnsure proper tooling is available and ensure repairs or replacements are made promptlyCommunicate effectively and timely between departments and locationsEnsure compliance of warranty procedures, repairs, and documentation in accordance with vendor warranty guidelinesAddress customer collection issues by working regularly with the Accounting DepartmentParticipate and be an active contributor in monthly Service Manager meetingsPersonnel:Maintain a positive workplace cultureMeet with employees regularly and comply with company annual and semi-annual employee 1:1 meeting process and target datesRegularly evaluate employee skill levels and needs and ensure dealer and OEM training requirements are metLead all staffing efforts of the Service Department and work regularly with the Human Resources Department to source talentParticipate in local recruiting events, engage local high schools and technical schools, serve on school advisory boards as a subject matter expertEnsure employee concerns are addressed professionally and in a timely mannerQualificationsAssociate Arts degree in a technical field or a minimum of 5 years of comparable work experienceStrong understanding of service operation safety practices. Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, and DOT regulationsExperience with budget planning, delegation, keen decision making and project managementExperience with training, coaching and mentoring employeesDetail oriented and highly organizedAbility to prioritize and multi-task in a fast-paced environmentStrong written and oral communication skillsHave or obtain and maintain a commercial driver's license (CDL)