Senior Final Mile Operations & Delivery Analyst
Senior Final Mile Operations & Delivery AnalystSenior Final Mile Operations & Delivery Analyst1 day ago Be among the first 25 applicantsThis range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$34.00/hr - $36.00/hrDirect message the job poster from Harvey NashJob Title:Senior Final Mile Operations & Delivery AnalystAbout the Role:We're looking for a Senior Final Mile Operations & Delivery Analyst to lead the charge in optimizing our last-mile delivery performance. In this high-impact role, you'll oversee the final leg of the supply chain — ensuring timely, efficient, and customer-focused deliveries. You'll work cross-functionally with distribution centers, 3rd-party carriers, and internal stakeholders to improve delivery experience, reduce costs, and ensure consistent operational excellence.If you're a strategic thinker who thrives on solving logistics challenges and improving service delivery through data, process, and leadership — this is your role.What You'll Do: Oversee Delivery Operations: Monitor and analyze KPIs like on-time delivery, cost per delivery, and customer satisfaction. Drive Continuous Improvement: Identify trends and implement process improvements using data and field audits. Manage 3rd-Party Partners: Serve as the main point of contact for escalations and performance issues with Final Mile Carriers. Audit & Optimize Routes: Participate in driver ride-alongs to assess compliance and recommend improvements. Support Customer Experience: Collaborate with Customer Service and other teams to quickly resolve delivery issues. Leverage Technology: Use TMS, route optimization tools, and analytics to streamline last-mile delivery. Control Costs: Identify cost-saving opportunities without compromising service quality.What You Bring: Bachelor's degree in Logistics, Supply Chain, Business, or related field. 5+ years of logistics/transportation experience, with a strong focus on last-mile delivery. Strong problem-solving and data analysis skills — Excel, dashboards, reporting. Excellent communication and leadership skills to manage external vendors and internal stakeholders. Experience with TMS, routing software, or telematics is a plus.Top Skills We Value:Final Mile Delivery OperationsPerformance Management & AuditingVendor/Carrier Relationship ManagementCustomer-Centric Problem SolvingLogistics Analytics & KPI ReportingWhy Join Us?This is a unique opportunity to own and improve a mission-critical part of the customer journey. You'll have the freedom to innovate, collaborate, and lead initiatives that drive real business impact — all while working with a passionate team in a fast-paced environment.Apply now and help shape the future of last-mile logistics.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionSupply Chain, Customer Service, and DistributionIndustriesTransportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and RetailReferrals increase your chances of interviewing at Harvey Nash by 2xGet notified about new Operations Analyst jobs in University Park, ILMunster, IN $78,400.00-$92,000.00 2 weeks agoCalumet City, IL $65,000.00-$70,000.00 1 month agoManufacturing Operations Excellence ManagerAlsip, IL $96,745.00-$120,931.00 5 days agoWhiting, IN $168,000.00-$180,000.00 2 weeks agoOperations Manager (Operations Manager II)Oak Lawn, IL $80,000.00-$105,000.00 4 days agoManager, Virtual Care Navigation OperationsBurr Ridge, IL $80,000.00-$90,000.00 1 month agoTinley Park, IL $90,000.00-$140,000.00 3 weeks agoManufacturing Operations Manager - PackagingGary, IN $120,000.00-$130,000.00 1 month agoAssistant Branch Operations Manager (Staffing Industry)Business Analyst – SAP Work and Asset Management ImplementationMerrillville, IN $75.00-$80.00 1 month agoBedford Park, IL $102,371.00-$119,701.00 2 days agoSr. Business Process Analyst - Accounting SystemsBlue Island, IL $85,000.00-$105,000.00 2 days agoBedford Park, IL $61,500.00-$162,500.00 3 weeks agoBedford Park, IL $61,500.00-$162,500.00 3 weeks agoManager, Virtual Care Navigation OperationsBurr Ridge, IL $80,000.00-$90,000.00 1 week agoSouth Holland, IL $55,000.00-$68,000.00 6 months agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr