IT Support Technician - Technical Support Specialist

Salary: $58,240 - 66,560 per year Requirements: Basic to intermediate knowledge of networking concepts (IP addressing, DHCP, DNS, VLANs)Experience in troubleshooting network connectivity problemsProficient with physical installations (mounting access points, cameras, etc.)Strong analytical and problem-solving capabilitiesAbility to handle multiple support requests effectivelyExcellent communication skills, especially with non-technical usersPreferred experience with wireless access point configurationExperience in installing cellular signal boostersFamiliarity with IP camera systemsRelevant certifications such as CompTIA A+, Network+, or similarExperience using ticketing systemsPhysical ability to lift up to 40 lbsComfort with working on ladders during equipment installationAbility to run and terminate network cables as neededSelf-motivated with strong troubleshooting skillsOrganized, detail-oriented approachCustomer-focused mindsetWillingness to learn and advance in the IT field Responsibilities: Troubleshoot both wired and wireless network issues (LAN/WAN) as they occurInstall, configure, and maintain networking hardwareAssist in setting up and installing cellular signal boostersDiagnose connectivity problems across various devices and locationsPerform cable runs and organize network racks as necessaryInstall and replace IP security camerasConfigure devices that connect to the networkMaintain and document hardware inventory efficientlyAid in workstation setup and deployment processesRespond promptly to and resolve support ticketsProvide both onsite and remote technical support to end usersSupport printers, VoIP phones, and other office technologiesEscalate more complex issues when appropriate Technologies: HardwareSupportLANNetworkSecurityBackbone More: We are excited to invite you to join our vibrant team as an IT Support Technician, where you will play a critical role in our technology operations. You will provide vital technical support to facilitate smooth IT operations across our organization. This position not only offers an amazing opportunity to enhance your skills in a rapidly evolving environment, but also allows you to make a significant impact on our daily business activities. We are located in California and offer competitive pay ranging from $28.00 to $32.00 per hour, along with benefits such as dental and health insurance, paid time off, and vision insurance. last updated 13 week of 2026