Technical Call Representative / Software Engineering Call Assistant

My client is looking for a reliable, professional English-speaking candidate to assist with handling incoming phone calls on behalf of a client.The client receives a high volume of calls each day and is not always available to answer them personally. You will be responsible for answering assigned calls professionally, listening carefully to the caller, and gathering the relevant information for the client.Because many of the calls are related to software engineering and technical topics, candidates with a background or working knowledge in software development, IT, computer science, or related fields are strongly preferred.ResponsibilitiesAnswer incoming phone calls on behalf of the clientCommunicate professionally and confidently with callersUnderstand and follow conversations related to software engineering and technical topicsTake clear notes when necessaryRecord each phone callForward the call recording and relevant information to the client immediately after the callMaintain confidentiality and professionalism at all timesRequirementsNative-level or near-native English communication skillsExcellent listening and verbal communication skillsProfessional and confident phone mannerBasic to strong knowledge of software engineering or technology is preferredReliable internet connection and quiet environment for taking callsAbility to respond to calls during agreed availability hoursResponsible, punctual, and detail-orientedCompensation$60 per hour, calculated based on actual call duration.Examples:15-minute call = $1530-minute call = $3060-minute call = $60Payment is for the actual time spent handling phone calls.ImportantCandidates must be comfortable recording calls where legally permitted and must follow all applicable call-recording consent and privacy requirements.If you are a strong English communicator with technical knowledge and are comfortable handling professional phone conversations, we would be happy to hear from you.