Business Operations & Strategy Program Manager

The Opportunity: We are seeking a Business Operations & Strategy Program Manager to lead the design and execution of a predictive, proactive, and preventative operating model for IT Service Operations. This role partners closely with IT leadership and operational teams to define strategy, establish best practices, and drive execution of large-scale service transformation initiatives.The ideal candidate brings a strong background in operational strategy, IT service management, and enterprise transformation, with the ability to translate vision into actionable programs and measurable outcomes.Role: Business Operations & Strategy Program ManagerExperience: 6-9 YearsWork Location: Phoenix, AZProject Duration: 12+ Month ContractKey ResponsibilitiesDefine and lead strategic programs focused on transforming IT service operationsDesign and implement proactive, predictive, and preventative servicing operating modelsPartner with stakeholders to develop roadmaps, execution plans, and success metricsDrive cross-functional alignment to ensure initiatives are delivered effectively and on scheduleProvide hands-on guidance in process design, operational execution, and change managementLeverage ServiceNow capabilities to enable scalable and data-driven service operationsIdentify best practices and operating models based on prior transformation experienceSupport adoption of new servicing models across IT teams and stakeholdersRequired QualificationsSenior-level experience in business operations, strategy, or program managementProven experience leading enterprise operational transformation initiativesStrong experience working with IT Service Management and service operations teamsHands-on experience with ServiceNow platforms and implementationsAbility to operate at both strategic and execution levelsStrong stakeholder management and communication skillsPreferred QualificationsExperience with Nexthink or similar digital experience monitoring platformsFamiliarity with proactive or predictive IT operations modelsExperience supporting internal IT organizations during large-scale change initiativesKnowledge of ITIL-based service management frameworksTechnologent is an Equal Opportunity Employer -- EEO/AA Employer/Vet/Disabled -- for reasonable accommodations, please contact us at hr@technologent.comTechnologent is a Global Provider of Edge-to-Edge℠ Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.