RanCran Group LP - VA

New Request:For: Devin Ransom / Ransom & Associates Insurance AgencyTimezone / CRM: EST / Other..Position Type: Client Facing How many people are on your team?: ''''Who will be managing the VA, and what is their position? ''2 Director of Ops''Additional comments: ''This is for a new network partner of ours (for their internal team)- need TOP OF CLASS ONLY. They will be able to speak in spanish but want good english, very friendly, outgoing, able to handle upset clients if arises, problem solving and resolutions driven ''Will the VA be first line in reception? ''Yes''If yes, how many calls a day will be handled, and what kind of calls they VA will receive? ''20-30 a Day, help resolve Billing questions (call carrier for client and get back to them), reach out to underwriters, forward to their proper agent, Process changes- add vehicles, most of the calls they handle are in Spanish''Additional Tasks: ''Send client Dec Pages, Non Renewals, Billing. I want this 100% for Issac!!!!!!!!! You can add anyone else to this but would like to move Wave 17 bench... ''Personality: "Extroverted"