Customer Support Agent, Bilingual French and English

Description: Be a Part of Something Amazing In between supporting a global sales force (that we call "demonstrators") and creating the world's best stamps, ink, and paper, we carve out a little time for parties, perks, and basking in the glory of an amazing work/life balance. Sound like something you could get behind? Good. Because we're looking for people just like you - who are good at what they do and are passionate about helping others. Did We Mention the Perks? Here are a few of the other perks we offer: A wicked-awesome benefits package (go ahead and compare) A Friday dress code every day of the week (dust off those jeans) Extreme crafting experiences (totally optional, but give it a try) Paid personal time off...like, a lot of it (see "work/life balance" above) Tuition assistance and 401(k) programs (company match, baby!) What Makes Our Contact Center Awesome? Our Contact Center will be the best one you will ever work in! We have no cold calling, no sales metrics, and NO work on the weekends! That gives you the freedom to focus on what matters most; customer service and a great work/life balance! Simple as that! Roles & Responsibilities Exemplify Stampin’ Up!’s core values: We care about people first, we act with courage, we better our best, and we own it. Create positive experiences, in every interaction, that empower and drive growth. Demonstrate a high level of personal accountability and integrity in resolving demonstrator concerns; adhere to company and demonstrator support policies and standards. Provide friendly and professional customer service on inbound calls in English and French while maintaining required call center metrics for productivity, quality service, and incident tracking. Give accurate and complete information to demonstrators by maintaining a comprehensive knowledge of current company happenings; these include the demonstrator compensation plan, current products, sales promotions, events, and more. Willingly support department and company in special projects when necessary. Requirements: High school diploma or equivalent. Proficient in technology, especially computers, software applications, and phone systems. Exceptional verbal and written communication skills with fluency in both English and French. Able to sit for long periods of time. Previous call center and/or customer service experience preferred.