Customer Service Representative with Dispatching experience (Plumbing/Facilities)

Job Description Dream Work Services is a Facility Maintenance/Plumbing Company, is currently expanding its office team and is eager to welcome a proficient Dispatcher/Customer Service Representative on board. We are in search of an individual with experience, dedication, reliability, and great personality. We pride ourselves on delivering exceptional service to our customers. Pay will depend on the candidate's level of experience. If you are a motivated Customer Service Representative/Dispatcher with a passion for building relationships and driving business growth, we want to hear from you! Apply now to join our dynamic team! Responsibilities: Dispatching and Scheduling Technicians daily schedules (Must have experience in dispatching: Plumbing, Handyman) Answer incoming calls on multi-line systems Checking Technicians in/out of jobs Receive, inspect and manage materials for jobs Act as the main point of contact for client inquiries and concerns Communicate clearly and promptly with clients and technicians via phone and emails Maintain organized records of work requests, customer requests, completed work requests, charges for work performed, expenses for services performed Develop and maintain strong relationships with existing clients and new clients Relay messages accurately and efficiently Have good organizational skills Rotating on call from home Experience: Must have dispatching experience Prior experience in dispatching or scheduling coordination Experience in Services Fusion or similar dispatching software Proven experience in Customer Service Representative or a similar role Ability to build and maintain long-term client relationships Excellent written and verbal communication skills Administrative and clerical procedures Ability to handle multi-line phone systems with professionalism Receiving and sending emails in a timely manner Ability to manage and execute multiple tasks at the same time Highly self-motivated to complete tasks in a timely manner Proficiency in software tools such as Word, Google Maps, and Gmail Strong attention to detail Reliable Have a positive attitude and be highly motivated Honest and trustworthy Ability to work independently and as part of a team Job Type: Full-time Work Remotely No Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits: 401(k) Paid time off Experience: Dispatching: 2 years (Required) Work Location: In person