Shop Foreman/Dispatcher

Acura of Avon, Proud member of the Lorensen Auto Group, is growing and we need to add an experienced Shop Foreman/Dispatcher. At Lorensen Auto Group, you can expect to work on a team of dedicated employees. Our team works with a collaborative approach and encourages success amongst each of our members. The management team is very hands-on and our General Manager's door is always open. We invest in our employees and promote from within often.The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation.We offer an excellent benefit package:401(k)Excellent 401(k) matchMedical and Dental insuranceDisability insuranceOngoing monthly training and reviewsPerformance IncentivesLife insurancePaid time offVision insuranceFree lunch on SaturdaysClosed Sunday's and all Major HolidaysKey Responsibilities:Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexityWorkflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are metProactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobsCommunication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delaysProcess Awareness: Apply organizational and planning skills to streamline operations and improve turnaround timesDocumentation: Maintain accurate records of work assignments, job status, and completion timesCustomer Focus: Support the service team in delivering timely and high-quality service to customersQualifications:Strong organizational and time-management skillsAbility to balance multiple tasks and priorities in a fast-paced environmentExcellent communication and problem-solving skillsProficiency with scheduling tools and basic computer applicationsHigh attention to detail and methodical approach to planningIdeal Candidate Profile:Highly organized and proactive.Comfortable working in a dynamic environment with frequent changesCDK experienceStrong interpersonal skills to coordinate between multiple departments