Financial Counselor

Job Description OBJECTIVE/OVERVIEWUnder the direct supervision of the Revenue Cycle Director, the Financial Counselor performs professional-level duties, which generate and maximize earned income for Open Cities Health Center, Inc. These responsibilities include account resolution, soft self-pay collections and exceptional customer service. This is a hybrid position with the potential to be 100% remote.JOB RESPONSIBILITIES Account Follow-Up: Monitor delinquent accounts, run A/R reports, and initiate contact with patients via phone, mail, or patient portals regarding unpaid balances. Payment Processing & Plans: Negotiate full payments, set up and monitor structured payment arrangements, and assist with electronic payment processing. Insurance & Billing: Verify all primary and secondary insurance claims are properly billed before routing balances to patient responsibility. Customer Support: Answer inbound calls and emails to explain billing statements, clarify charges, and resolve discrepancies. Financial Assistance: Screen patients for presumptive financial assistance or charity care programs and refer uncollectible accounts to third-party collection agencies. Exercises independent judgment to resolve patient billing issues Assists with audits, site reviews, and other regulatory requirements. Follows HIPAA guidelines when accessing and sharing patient information. Maintains patient and business confidentiality. Processes Good Faith Estimates Other duties assigned as neededKNOWLEDGE, SKILLS, AND ABILITIES Ability to perform highly complex and varied tasks requiring a thorough understanding of the revenue cycle. Strong technical computer/technical skills Must have a thorough understanding of general accounting principles, medical insurance, coding, and associated regulations. Able to work independently with little supervision. Is highly accurate and with attention to detail. Demonstrates excellent problem-solving, communication, customer service, and decision-making skills with the ability to work under pressure, manage conflict, and appropriately prioritize responsibilities. Stellar verbal and written customer skills desired. eClinical Works experience preferredMINIMUM QUALIFICATIONS Experience: 1–3 years in medical billing, healthcare revenue cycle, or a high-volume call center environment. Technical Proficiency: Strong computer skills, including familiarity with medical software (e.g., ECW) and spreadsheet tools like Microsoft Excel. Regulatory Knowledge: Solid understanding of HIPAA guidelines and compliance with the Fair Debt Collection Practices Act (FDCPA). Interpersonal Skills: Excellent conflict resolution, empathy, and negotiation skills to handle sensitive financial conversations Experience working in various software programs, including Microsoft Office, payer portals including MNITS A high school diploma or above.DESIRED QUALIFICATIONS Certification as a Revenue Cycle Specialist (CRCS). Experience working in eClinical Works (eCW) Experience working with patients and staff from diverse backgrounds, beliefs, and ethnicities. Soft collections experience desired