Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVEReports to: Customer’s Office Manager and/or Lead CSRCosta Solutions, a warehouse logistics company that has been serving Texas for over 30 years is looking for a dependable, skilled individual for our Customer Service Representative position. The candidate would need a thorough knowledge of procedures and processes associated with customer service, supply management, warehouse storage, and distribution functions in a fast-paced environment. The candidate will be the point of contact for Costa’s customers.ScheduleDay shiftMonday to FridayWeekend availabilityPayFrom $16.00 an hourPaid WeeklyJob Type: Full-timeBenefitsDental insuranceHealth insuranceLife insuranceTuition reimbursementEssential Job Duties & ResponsibilitiesMust be able to read, write and speak the English language. Bilingual is a plus.Higher education or equivalent work experience in administrative or logistics specialization.Must have strong organization skills, be assertive, flexible, and customer service mindedMust be able to work in a close team environment.Mathematical skills: ability to perform all basic calculations (add, subtract, multiply, divide).Have a high standard for quality.Work environment: Office environment with minimal visits to the warehouse.Maintain a clean and organized work areaPerform various tasks in assistance or support of the organizationWork other than normal scheduled hours, which may include evenings, weekends and/or holidays. According to the needs of the business.Be on time and ready to work at the start of the shift.Adhere to all work and safety rules.Must possess the skills to provide quality customer service including the ability to deal with a variety of people in a professional, courteous manner in diversified situations.Ability to perform assigned work tasks with little or no supervision.Must have a strong working knowledge of MS Office and MS Outlook. Must be able to learn any other software required for the CSR department.Filing completed files and helping to maintain the archived files.Perform all CSR responsibilities including but not limited to the management of bill of lading, receiving, invoicing, inventory control, and filing for any/all customers by following the terms and conditions determined in customer/company agreements.Maintain a high level of professionalism with your assigned customers as well as with ALL customers.Take a proactive approach with customers’ needs rather than a reactive approach.Must be able to problem solve when situations arise.Communication is a key to continued success. As a CSR you must be willing to contact your assigned customers or any customer during and after normal working hours when the need arises.Must be able to perform assigned task in a sometime high stress, fast-paced environment.#ZR