Reservation Agent - BetterTalent

Front Desk Reservation & Guest Service AgentFull-Time | Weekends Required | 7:00 AM - 3:00 PM or 3:00 PM - 11:00 PMWe are a family-owned, locally operated short-term vacation rental company managing over 950 vacation homes. With an A+ rating on the Better Business Bureau and a 4.7-star Google rating, we pride ourselves on delivering exceptional guest experiences while supporting our homeowners and team like family. We are currently seeking an experienced Reservation & Guest Service Agent to join our front desk team. If you thrive in a fast-paced environment, have a strong attention to detail, and are passionate about hospitality, we'd love to meet you. Position OverviewAs a Front Desk Reservation & Guest Service Agent, you will be the first point of contact for our guests - both in person and over the phone. You will assist with reservations, guest inquiries, problem resolution, and ensure every guest interaction reflects our high service standards. ResponsibilitiesAnswer inbound reservation calls and guest inquiries Assist guests with booking, modifying, and managing reservations Provide exceptional customer service before, during, and after guest stays Resolve guest concerns professionally and efficiently Process payments and maintain accurate reservation records Coordinate with housekeeping and maintenance departments as needed Maintain strong attention to detail in all communications and bookings Uphold company policies and service standards RequirementsRequired: Experience in short-term vacation rentalsMinimum 1-2 years of customer service experience Strong communication and problem-solving skills Detail-oriented and highly organized Ability to multitask in a fast-paced environment Comfortable working with property management and reservation software Professional demeanor and positive attitude Must be able to work weekends (mandatory) Must be able to pass a background check and drug screening ScheduleFull-time position Weekend availability required Shifts: 7:00 AM - 3:00 PM 3:00 PM - 11:00 PM Why Join Us?Stable, locally owned company with strong community roots Manage one of the largest vacation rental portfolios in the area (950+ homes) Supportive team environment Reputation for excellence (A+ BBB rating and 4.7 Google rating) Opportunity to grow within a well-established organization If you have vacation rental experience and a passion for delivering exceptional guest experiences, we encourage you to apply.