National Account Manager

National Account ManagerLocations: Cobb Galleria Center in Vining's GASchedule: Monday–Friday | Full-Time | On-Site OnlyPosition OverviewThe National Account Manager serves as the single point of contact for assigned clients, ensuring exceptional service delivery, client satisfaction, and account growth. This role focuses on maintaining and expanding client relationships by identifying new opportunities, driving program growth within schools, and achieving business development goals.Key ResponsibilitiesServe as the single point of contact for all assigned client needs and communications.Build and maintain strong relationships with clients and internal staffing partners to ensure seamless staffing fulfillment and high client satisfaction.Preserve and grow existing business by fostering strong client relationships.Upsell and expand programs by identifying new job opportunities and partnerships within client schools.Increase the number of candidates and positions placed within each assigned school district.Monitor and analyze monthly business metrics to ensure performance and growth targets are met.Collaborate with internal partners to deliver client-focused solutions and maintain high service quality.Address client challenges promptly, using data and logic to develop effective solutions.Required Qualifications and SkillsBachelor's Degree (preferred)Recent Sales or Account Management experienceProven ability to build and maintain strong client relationshipsExceptional communication skills – verbal, written, and presentationStrong organization and planning abilitiesCustomer-focused mindset with a commitment to exceeding expectationsAbility to remain calm and effective under pressureDetail-oriented with strong follow-through and accountabilityCollaborative team player who works effectively with othersPreferred QualificationsExperience managing accounts in a staffing, education, or service-oriented industry.Demonstrated success in upselling or expanding existing accountsFamiliarity with data-driven performance metrics and business analyticsStrong conflict management and negotiation skillsPerformance Metrics / Success MeasuresAchievement of monthly business volume goalsClient retention rate and overall satisfactionGrowth in the number of active candidates and disciplines servedConsistent delivery of quality, timely communication with clientsDemonstrated proactivity in identifying new business opportunitiesPositive contributions to team performance metrics and company goals