Help Desk Specialist

Position Overview: The Help Desk Specialist is responsible for providing advanced technical support across enterprise systems and cloud platforms, ensuring the smooth operation of IT hardware, software, and services. This role supports a wide range of IT functions including troubleshooting, system maintenance, endpoint configuration, and end-user support. The ideal candidate will bring a minimum of five years of experience supporting enterprise environments, along with a strong background in Microsoft 365, VPNs, and mobile device management. Key Responsibilities: Provide expert help desk support for enterprise IT systems and cloud services, including Microsoft 365, AWS, and Google platforms. Accurately document, track, and resolve support tickets using help desk software. Troubleshoot issues related to software, hardware, VPN connectivity, Office 365, printers, and mobile devices. Conduct proactive system maintenance, including patching, updates, and antivirus management. Deploy and configure standard device images and operating system settings across user devices. Support and troubleshoot conference room AV setups, including projectors, screens, and audio equipment. Maintain detailed device inventory, apply appropriate security configurations, and manage refresh cycles for IT assets. Required Qualifications: Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Security Clearance: Must hold or be eligible to obtain a Public Trust security clearance. Experience: 5+ years of experience as an Enterprise Services Desk Specialist. In-depth knowledge of Microsoft 365, VPN configurations, security protocols, and mobile device platforms. Job Type: Full-time Pay: $23.63 - $28.46 per hour Benefits: 401(k) Dental insurance Schedule: 8 hour shift Application Question(s): Are you an US Citizen Experience: Microsoft Dynamics 365: 5 years (Preferred) VPN: 5 years (Preferred) Work Location: On the road