Service Advisor

TRANSTECK, INC.JOB DESCRIPTIONJOB TITLE: SERVICE ADVISOR JOB REPORTS TO: SERVICE MANAGER EXEMPT OR NON-EXEMPT: EXEMPT FULL-TIME OR PART-TIME: FULL TIMEJOB SUMMARY:MAINTAIN CUSTOMER RELATIONSHIPS AND EFFECTIVELY COMMUNICATE STATUS OF REPAIRS.ESSENTIAL JOB FUNCTIONS:Customer loyaltyService and parts saleResolve customer problems and complaintsMaintain customer appointment systemReview the vehicle history filesWalk around every vehicle and identify problems, wants and needs with customer and document as statedObtain customers signature on work authorization sheet prior to repairsPromote the sale of parts, labor and accessories to meet customer needsRecord clear instructions for foreman and techniciansMain customer contactProvide written estimates for labor and parts. Provide a diagnostic's estimate if necessaryProvide customers with estimated time of completionEstablish method of payment; obtain approval of credit or purchase or purchase order if necessaryObtain customers signature on repair order; provide customer with a copy. Discuss special needs with customer.Check the progress on each repair order during the day and keep customers informed of changes to agreement. Record agreed-upon changes on the repair order.Discuss work performed and changes with customer by telephone or upon arrival of dealership.Maintain a follow-up system for additional needed repairs and parts on orderNote additional needed repairs and obtain approval before proceedingMaintain housekeeping, organization, and safety of work areaOrder parts according to dealership proceduresEnsure accuracy of final repair orders and call customer with final information .In addition to the essential functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. THE EMPLOYEE IS ALSO EXPECTED TO PERFORM SUCH OTHER DUTIES AND FUNCTIONS AS REQUIRED FROM TIME TO TIME.The Physical Capabilities Checklist for this job, which specifies the physical requirements of the job, is attached and is incorporated into this description.QUALIFICATIONS:A high school diploma or GEDMinimum of one year related or sales experience MACHINES/TOOLS/EQUIPMENT: Computer, basis office equipment (copier, calculator, fax, etc.)WORKING CONDITIONS:Primarily a controlled office environment