CRM Transformation Lead in Commercial Banking

Shape the future of Commercial Banking as a CRM Program Lead. Drive transformational initiatives with expertise in Salesforce Financial Services Cloud or Microsoft Dynamics to exceed business objectives. We are looking for a seasoned CRM Program Lead with 10-15 years of leadership experience in CRM delivery. This strategic role involves managing large-scale implementations, guiding cross-functional teams, and ensuring outcomes align with commercial banking goals. Candidates with robust communication skills and experience in stakeholder management will thrive in this position. Key Responsibilities Lead the roadmap and execution of CRM programs Oversee planning, design, and implementation phases Collaborate with Sales and Operations to refine CRM practices Drive enhancements of Salesforce FSC or Microsoft Dynamics solutions Ensure governance and risk management throughout the program lifecycle Requirements 10–15 years of CRM program leadership experience Proven track record in enterprise CRM implementations Strong background in Commercial Banking Experience managing large transformation programs Excellent communication and stakeholder management skills This role emphasizes strategic thinking and leadership in CRM initiatives within the dynamic Commercial Banking sector. J-18808-Ljbffr