Business Development Representative

Business Development RepresentativeWe are looking for a Business Development Representative that will be the liaison between our company's current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. If you are looking for a career path with unlimited growth potential, we would love to hear from you!ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsSkillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyBenefits401k (Matching)Paid Time OffHealth Insurance (Health, Dental, Vision)