Chief Staff Officer for Operations

American Speech-Language-Hearing Association makes effective communication, a human right, accessible and achievable for all.Salary Range (Non-Negotiable):$365,110 – $405,678 FLSA Exemption Status:Exempt Description The Chief Staff Officer (CSO) for Operations provides strategic leadership for the organization’s operational ecosystem—ensuring that business, administrative, and infrastructure functions are aligned to deliver value to members and support organizational impact.As a member of the senior leadership team, the CSO for Operations partners with the Chief Executive Officer and peers in a shared leadership model to advance strategy, enable execution, ensure the ASHA National Office operates with agility, effectiveness, and purpose, and safeguard the long-term organizational sustainability.ResponsibilitiesOperational Strategy and Enterprise IntegrationProvide strategic oversight of business operations, administrative services, enterprise technology, and facilities—including stewardship of the Association’s owned property and leased space—to ensure integrated performance, operational resilience, asset sustainability, and alignment with the Association’s strategic objectives.Financial Stewardship and Governance Advisory LeadershipAdvise the Chief Executive Officer, Board of Directors, and volunteer leadership on financial planning, long‑range capital planning, investment strategy, risk management, asset lifecycle stewardship, and organizational performance to support informed governance and sound decision‑making.Organizational Performance and Systems OptimizationEnsure that operational systems, service delivery functions, and technology platforms are continuously evaluated and strengthened to enhance effectiveness, efficiency, and the overall staff and member experience.Leadership and Organizational EffectivenessProvide executive leadership to designated unit leaders, fostering a high‑performing, accountable workforce aligned with organizational values and strategic priorities. Strengthen leadership capability, collaboration, and operational excellence across teams.Policy and Governance AlignmentGuide the development and refinement of enterprise‑wide operational policies and practices to remove barriers, enhance effectiveness, and ensure alignment with strategic direction and regulatory requirements.External Relations and Regulatory EngagementRepresent the Association with relevant agencies and related external organizations on matters pertaining to financial, business, and operational affairs of the National Office.Qualifications Knowledge typically acquired through:Senior executive leadership experience overseeing finance, enterprise technology, operations, administrative services, and enterprise infrastructure within a complex organizationExperience advising a Chief Executive Officer, Board of Directors, and volunteer or governance bodies on financial strategy, risk, and organizational performanceLeadership of multi‑functional teams through periods of growth, change, or operational transformationExperience within a mission‑driven, membership‑based, nonprofit, association, or similarly structured organization preferredObtaining an advanced degree in business, finance, public administration, or a related field, or an equivalent combination of education and executive‑level experienceSkills Enterprise and Operational LeadershipDemonstrated ability to align enterprise operations, technology strategy, and capital assets with organizational priorities and long‑term sustainabilityDemonstrated success strengthening organizational systems, infrastructure, and service delivery to enhance performance and operational resilienceDemonstrated oversight of facilities, real estate assets, and long‑term capital planning in support of organizational strategyFinancial and Technology StewardshipDemonstrated expertise in financial planning, budgeting, forecasting, and capital investment, including technology‑related investmentsDemonstrated ability to assess enterprise risk, including operational and technology‑related risksDemonstrated ability to communicate complex financial and technology matters clearly to executive and governance audiencesOrganizational Performance and RiskDemonstrated leadership in promoting operational resilience, internal controls, data stewardship, and regulatory complianceSound judgment in balancing innovation, cost, risk, and long‑term sustainabilityLeadership and Organizational EffectivenessDemonstrated ability to lead and develop senior leadersDemonstrated ability to foster collaboration between operational and technology functions to improve enterprise performanceDemonstrated credibility, sound judgment, and ability to communicate effectively with diverse internal and external stakeholders, including executive and governance audiencesEOE/minorities, women, persons with disabilities, veterans with disabilities and Vietnam veterans are encouraged to apply.American Speech-Language-Hearing Association2200 Research Blvd., Rockville, MD 20850Members: 800-498-2071Non-Member: 800-638-8255#J-18808-Ljbffr