Customer Support Representative

About The RoleAt LoadUp, we're not just solving problems — we're supporting people through important moments. Our Customer Service Representatives (Support Agents) are the steady, reliable voice ensuring every customer interaction is handled with care, urgency, and professionalism. This is a full-time role.ResponsibilitiesBe the first point of contact for customers and Loaders, resolving inquiries via phone, text, chat, and email with speed and empathyTroubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindsetMonitor and manage real-time order status to ensure a seamless service experience from start to finishCollaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize supportAccurately document all interactions in our systems to maintain clear and organized customer recordsIdentify and report recurring issues or trends to help improve customer experience and internal processesUphold LoadUp's brand values in every customer interactionAdapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environmentWhat You'll BringA solutions-first mindset with a passion for great service, paired with strong communication, organization, and time-management skillsA great listener who brings empathy and efficiency to every conversation, with a team-first attitude in a feedback-rich cultureTech-comfortable and coachable, with familiarity with computer systems and a willingness to learn new platformsEnergized by fast-paced days and ready to adapt on the flyHigh school diploma or GED required; college experience is a plusOpenness to evening and weekend availabilityBenefitsCompetitive compensationHealth & wellness coverageGenerous paid time off401(k) with 5% company matchMonthly lifestyle stipends, employee recognition programs, and referral bonusesAbout LoadUpLoadUp is a tech-powered, on-demand junk removal and home services platform, connecting individuals and businesses nationwide with a vetted network of local providers for removal, disposal, assembly, and hourly labor. Founded in 2014 to replace hidden fees and vague pricing with real-time, upfront pricing and dependable local pros, LoadUp is now one of the largest platforms of its kind in the country — named to Inc.'s 5000 Fastest-Growing Companies list and certified as a Great Place to Work® since 2019.LocationOnsite | Alpharetta, GA (Metro Atlanta)