Customer Service Specialist III
Title: Customer Service ClerkLocation: Onsite in Bay Shore NYDuration: 6-12 month contract with potential to extend or convert permanentlyWork Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Job SummaryThe Customer Service Clerk serves as a primary point of contact for customers, delivering accurate information, resolving inquiries, and ensuring a positive overall experience. This role supports daily customer service operations by managing requests, processing transactions, maintaining records, and collaborating with internal teams to address customer needs efficiently and professionally.Key ResponsibilitiesCustomer Support & CommunicationRespond to customer inquiries via phone, email, chat, or in person in a timely and courteous mannerProvide accurate information regarding products, services, policies, and proceduresResolve customer concerns, complaints, or issues effectively, escalating when necessaryMaintain a professional, friendly, and customer-focused demeanor at all timesTransaction & Order ProcessingAccurately process customer orders, returns, refunds, exchanges, and service requestsEnter and update customer information in company systemsVerify pricing, availability, and order statusUtilize EDI systems for order entryDocumentation & RecordkeepingMaintain detailed and accurate customer records and interaction logsDocument issues, resolutions, and follow-up actionsGenerate basic reports related to customer activity as neededCoordination & SupportPartner with internal departments (billing, sales, shipping, technical support) to resolve customer issuesIdentify trends or recurring issues and contribute to service improvement effortsSupport additional clerical or administrative tasks as assignedRequired QualificationsHigh school diploma or equivalentPrevious customer service or clerical experience preferredStrong verbal and written communication skillsBasic proficiency with computers, email, and standard office softwareAbility to multitask and prioritize in a fast-paced environmentPreferred QualificationsExperience working within ERP systems (SAP, NetSuite, NDS)Prior experience in a call center, retail, or service-based environmentSkills & CompetenciesStrong interpersonal and active listening skillsEffective problem-solving and conflict resolution abilitiesHigh attention to detail and accuracyDependable, patient, and professional demeanorAbility to work both independently and collaboratively within a teamPhysical & Work RequirementsAbility to sit, stand, or work at a computer for extended periodsAbility to manage high call or customer interaction volumesAbout INSPYR SolutionsTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.