Sales Manager

The Sales/Service Manager will be responsible for effectively coaching, mentoring and identifying sales and service personnel to be the next generation of top sales performers while maintaining industry-leading customer service and experience. Additionally, they will be expected to craft successful sales strategies for each target market and train staff to execute and implement.A successful Sales/Service manager will help create a culture of success through robust competition, extremely high standards, effective ongoing support, and consistent accountability. Team success will be the top key performance indicator to measure success in this role.Core responsibilities of the Sales/Service Manager role are sales strategy and analytic reporting, team training, centralization and development, spearheading and continuously improving culture and growing new territories and acquiring new clients (Targeting local and small – medium sized organizations). Additional responsibilities will include:Daily:Phone/In-person/Vid connect with individual Sales/Service employeeReview customer visits and review entire customer list for visitsSet full task lists for service personnelReview CRM for each Sales/Service employeeAccompany sales personnel to all scheduled sales meetingsAccompany all sales/service personnel to sensitive service meetings.Oversee CSR tasks in Teams and Slack – timely completionsReview daily and weekly delivery schedules two weeks outCommunicate directly with Scheduling personnelReview with service/acct managers for customer coordinationWeekly:All hands personnel meeting in personProspect lists/Agendas/Quotes/Quotas/InstallsReview individuals’ performance metrics with the entire teamDirectors MeetingIndividual scheduled check-ins with leadership.Agings & Sales Report ReviewCompleted deliveries review for back orders or deviationsMonthly:Sales numbers reviewsDocuments submissions, Expenses, Commissions reviewsReview CRM and Mileage apps for each Sales/Service employeeCommissions reports to sales personnel and payrollCollections Meeting with Admin Dept.Quarterly:Previous quarter analysisPersonnel performance including quotasWins/Losses/LessonsPrice increases, cost controls, and customer reviewsGoal-Setting and timelines reviewRequired Skills and Qualifications5+ years of proven business sales success/skills including leading sales team, prospecting, lead generation, appointment setting and leadership of sales presentationsInitiative; self-motivated (driven), self-starter.Proactive, goal-oriented sales professional.Demonstrated competency in closing deals through effective negotiationsEffective time management skills to support multiple projects.Excellent communication and customer services skills.Professional demeanor, high level of integrity, ethics, and standards.Experienced within CMS platforms (example – HubSpot, Salesforce, Pipe Drive, etc.)Experienced with traditional sales processes.Travel Required – up to 10% (about once a month/driving not flying). Monday – Friday 8:00 AM – 4:00 PM PST/100% Onsite Required.