Senior Director of Student Success Operations and Systems

Position DetailsPosition InformationAbout FordhamFounded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program ( EAP ); tuition remission; and generous time off.Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.Title of Position Senior Director of Student Success Operations and SystemsPosition Number A11095FLSA ExemptScheduled Hours Per Week 35Department Office of the ProvostCampus Rose Hill, Lincoln CenterWork Arrangement HybridHybrid Policy: Please review the Hybrid Policy at www.fordham.edu/hybridpolicy .Position SummaryReporting to the Vice Provost for Student Success ( VPSS ), the Senior Director manages the technical and operational workflows for the division, overseeing project management, data integration, and the cross-functional coordination of student-facing units.This leader will oversee the systems and cross-functional workflows that ensure every Fordham student, across colleges and campus, experiences a seamless, supportive journey from enrollment to graduation. This role ensures that the “integrated ecosystem” of student success units operate as a unified, data-informed operation in support of the student success journey.This person is the project manager for student success initiatives, ensuring deadlines are met and stakeholders are informed. The Senior Director of Student Success Operations & Strategic Initiatives provides the administrative and technical infrastructure necessary to achieve the University’s retention and graduation goals.Essential FunctionsStrategic Project Management Directs the daily operations of the VPSS office, ensuring that strategic goals are translated into daily work plans for supervised units.Serves as the primary project manager for high-priority initiativesDevelops and maintains a master roadmap of all student success initiatives, ensuring that cross-departmental teams within and related to student success meet deadlines.Designs and executes communication plans to help faculty and staff transition to new technologies or policies.Data Integration & Performance MetricsLeads the Student Success Council’s technical and data needs, ensuring deans have the specific metrics required to manage their respective schools.Optimizes the Ram Central platform, serving as the functional lead for student success technology to ensure it meets the needs of both faculty and professional advisors and campus partners.Partners with Information Technology and Institutional Research to design dashboards that track student persistence and equity gaps.Synthesizes complex data sets into actionable presentations or formats for the VPSS and campus stakeholders.Utilize data-informed strategies to identify “at-risk” student populations and deploy operational interventions to improve outcomes.Unit Coordination & Operational ExcellenceFacilitates regular operational meetings between student success units to ensure policy alignment and shared goals.Audits existing student pathways (from orientation to commencement) to identify and remove administrative barriers to student success.Oversees data collection strategies and frameworks to rigorously evaluate the impact and effectiveness of Student Success initiatives.Manages the operational budget for the VPSS office and develops business cases for future staffing, investments, or technology needs.Drafts annual impact reports that quantify the value of student success initiatives for University leadership and the Board of Trustees.Essential Functions Note This list is not intended to be an exhaustive list.The University may assign additional related duties as necessary.Management Responsibilities May provide peer-level coordination or subject-matter guidance to colleagues performing similar work and/or student, part-time workers, including helping organize tasks, clarify priorities, or review work for quality or consistency.Additional FunctionsRequired Qualifications: Education and ExperienceBachelor’s degree.Minimum of 7 years of progressively responsible experience in higher education administration, operations, or project management.Required Qualifications: Knowledge and SkillsExpert-level knowledge of Information Systems and CRM platforms; ability to bridge the gap between technical staff and practitioners with a proven track record of serving as a functional platform lead.Deep understanding of data integration practices, business intelligence tools (e.g., Tableau, PowerBI) to design dashboards.Demonstrated ability to synthesize complex datasets and qualitative metrics into executive summaries, impact reports, and compelling presentations.Proven ability to build deep collaborative networks across a diverse ecosystem.Preferred QualificationsSpecialized training in Project Management ( PMP ) or Lean Six Sigma is desirable.Strong foundational knowledge of contemporary student success frameworks, retention data models, and operational tactics used to identify and support “at-risk” student populations.Deep resonance with the Jesuit values, including striving for excellence and continuous improvement in service of the student experience.Minimum Starting Salary $120,000Maximum Starting Salary $140,000QualificationsNote Salary is commensurate with qualifications, experience, and skills.Is this a Union position? NoPosting Detail InformationPosting Number A1060PNumber of Vacancies 1Start Date ASAPPosting Date 05/20/2026Special InstructionsEEO StatementFordham University is committed to excellence and welcomes candidates of all backgrounds.Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.