Information Management Business Partner | ServiceNow Business Analyst

Must-Haves:High School Diploma (Proof Required at Submission).Experience with ServiceNow .Experience in business relationship management.Strong ability to gather, analyze, and document requirements.Knowledge of application rationalization and process improvement.Nice-to-Haves:General software and support analyst background.Experience in feasibility studies or high-level business planning.Responsibilities:Act as the main contact between Information Management (IM) and assigned business units.Identify and document business and technical requirements.Recognize gaps in technical requirements and propose solutions.Recommend process improvement opportunities.Coordinate on unresolved non-transactional or cross-team incidents.Create and submit high-level business plans through the Business Technology Vetting process.Build and maintain strong business relationships at all levels.Communicate project updates and requests to stakeholders.Partner with business leaders and IM/HI teams to define opportunities and prioritize projects.Represent IM in promoting its services and capabilities.