RFC Training Specialist (Retail Fulfillment Center)

Build Your Career with Ashley Furniture- Where Innovation Meets ComfortWho We Are:At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business - we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.Summary: The Retail Fulfillment Center (RFC) Training Specialist is primarily responsible for facilitating RFC Functional onboarding all Ashley warehouse associates, ensuring associates perform their job duties correctly in compliance with all company policies and procedures, and meet quality and productivity expectations. In addition, the Training Specialist may conduct professional development offerings for non-production, production, and supervisory associates. The Training Specialist will implement and interpret course surveys for the RFC Functional onboarding program at their respective location. Based upon the results, the Training Specialist will partner with the business leaders and Human Resources to improve engagement and retention with the program.Additional responsibilities include assisting with the training metrics at their respective location. The training specialist will have indirect reporting to HR Talent Development to ensure standardization of course material across sites, maintenance and support of training equipment/materials, and leveraging learning industry best practices.Responsibilities:Facilitate RFC Functional onboarding and certain professional development offerings for associates and supervisors throughout the Ashley Retail Organization.Maintain RFC Functional onboarding program materials in partnership with HR Talent Development-Learning program specialists, safety team, and learning experience designers assigned to the onboarding curriculum.Orders and stores all program supplies in a dedicated supply room. In addition, the Training Specialist will be responsible for setting up the room and individual placemats for each new employee.Plan, prepare, and deliver instruction of assigned courses using a variety of teaching methods to facilitate the learning of employees. Depending on program/discipline, courses may be taught in a classroom and or online and may include different shifts.Assess training success/effectiveness. Create and administer evaluations (Written, verbal, competency demonstration and hands-on application). Compile the information in a manner that includes making recommendations for improvements in delivery, material, or format.Responsible for classroom management, including managing attendance, confirming guest presenters, arranging lunches/snacks, and assisting HRParticipate in identifying continuous improvement opportunities within the programs delivered.Maintain professional knowledge and skills in assigned disciplines, required training certifications, and instructional technology/delivery methods to support Ashley's overall goals and objectivesPerform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment.Demonstrate the Company's Core and Growth Values in the performance of all job functions.Qualifications:A minimum of 2+ years of experience in roles such as team lead, trainer, or inspector is required; no specific certification or education is necessary.Ability to focus on training all new hires and retraining internal warehouse associates through shadowing and training methods.A strong emphasis on safety and security is essential, adopting a first approach in all operations.Great work ethic; self-starters who take ownership of their responsibilities will excel in this role.Must possess presentation and public speaking skills, able to articulate Standard Operating Procedures (SOPs) effectively.Familiarity with MRP/ERP systems and HighJump is required to manage training processes smoothly.Ability to create and generate reports, managing supply orders (PPE), and participating in the safety committee initiatives.Candidates should be familiar with all operations, including Powered Industrial Vehicles (PIV).Flexibility to work any shift is necessary.Work Environment:This position is located in an active industrial distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.Pay: Hourly $22.00-$25.00/hr DOESchedule: Monday-Friday 8:00am-4:30pmBenefits We Offer:Health, Dental, Vision, Employee Assistance ProgramPaid Time Off; increases with years of serviceGenerous Employee Discount on home furnishingsProfessional Development OpportunitiesTuition AssistanceAshley Wellness Centers (location specific)401(k) and Profit SharingLife InsuranceOur Core Values:Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.(Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:Corporate Social ResponsibilityView Our Corporate BrochureWe are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.