Program Manager
Qualifications:
A Senior Program Manager is responsible for leading complex, multi-site security programs, and strategic customer accounts from project award through final completion. The role focuses on customer satisfaction, project delivery, financial performance, risk management, and cross-functional coordination across multiple projects and stakeholders.
Responsibilities: Program Leadership & Delivery
- Lead multiple concurrent projects within large customer programs.
- Establish program execution strategies, milestones, and success metrics.
- Ensure projects are delivered on schedule, within budget, and in accordance with contract requirements.
- Coordinate project teams, engineering, procurement, field operations, and subcontractors.
- Drive accountability and execution across all program stakeholders. Customer Relationship Management
- Serve as the primary day-to-day executive contact for assigned strategic accounts.
- Build and maintain customer relationships at multiple organizational levels.
- Conduct regularly scheduled business reviews and operational status meetings.
- Manage customer expectations and proactively address concerns before escalation.
- Identify opportunities for expansion, additional scope, and long-term partnership growth. Financial Accountability
- Own revenue, margin, forecasting, and project financial performance for assigned programs.
- Review labor utilization, material expenditures, subcontractor costs, and job forecasts.
- Monitor backlog and earned revenue against business objectives.
- Drive change order identification, pricing, submission, and approval processes.
- Develop recovery plans for projects experiencing financial or schedule challenges. Risk & Contract Management
- Identify program risks, constraints, and dependencies.
- Manage contractual obligations and customer deliverables.
- Coordinate delay notices, impact assessments, and scope change documentation.
- Escalate issues requiring executive intervention.
- Protect company interests through disciplined contract administration. Resource Planning & Coordination
- Partner with Operations leadership to forecast labor and resource requirements.
- Coordinate staffing plans across project managers, supervisors, technicians, and subcontractors.
- Balance workload and priorities across multiple projects and regions.
- Support capacity planning to meet customer commitments and business objectives. Communication & Reporting
- Provide executive-level reporting on program health, financial performance, schedule status, risks, and opportunities.
- Prepare and present business reviews for leadership and customers.
- Maintain clear and consistent communications with internal and external stakeholders.
- Ensure accurate reporting of forecasts, project progress, and action plans. Team Leadership & Mentorship
- Mentor Project Managers, Associate Program Managers, and supporting personnel.
- Foster collaboration among sales, engineering, operations, procurement, and finance teams.
- Promote accountability, ownership, and continuous improvement.
- Support talent development and succession planning initiatives. Strategic Responsibilities
- Develop long-term account strategies to support customer growth and retention.
- Identify operational efficiencies and standardization opportunities.
- Support business development efforts for existing customers.
- Contribute to organizational process improvements and scalable program management practices.
- Align execution strategies with overall company objectives. Comments/Special Instructions This a National & remote role.