Quality Manager

SummaryWelcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.As a Quality Manager, you will be responsible for providing leadership and expertise in quality as well as achieving overall customer satisfaction. Accordingly, you will supervise all functions associated with maintaining and managing our Quality Assurance programs and the quality of our product from order entry to delivery.Roles And ResponsibilitiesConflict resolution support to the region with customers and suppliersCustomer satisfaction management of Quality with a 98% on-time delivery requirement and error-free parts for the entire regionMinimizing customer returns for the lowest R&A% possibleImplementation of a solid corrective action system with follow-upCapability studies and SPC of major pieces of equipmentISO Certification Management for the regionNQA-1 Management for the regionVendor quality management working with our Supply Chain group (includes claim processing)Implementing and meeting customer-specific quality requirements and reportingContinuous improvement projects in all areas of our business for process efficiencies and error reduction utilizing LEANAll other duties as assigned or duties, responsibilities, and activities may change at any time with or without noticeRequirementsBachelor’s degree in Supply Chain, Industrial Engineering, Mechanical Engineering, or similar business area3+ years of relevant work experienceExperience working with business analytic software such as Microsoft PowerBI, Azure Analytics, IBM Cognos BI / TM1 is a strong plusStrong quantitative and logical thinking skills, combined with the ability to think creatively in order to envision relationships between data, and communicate those findings to key decision-makersDemonstrated ability to learn quickly and understand new software products and concepts, including the ability to self-instruct using available texts and other resourcesExcellent organizational skills with emphasis on attention to detail, ability to organize tasks, manage multiple projects, create and maintain documentation, prioritize work, and meet deadlines with minimal direct supervisionAdvanced skills in Microsoft Excel and Access, including knowledge of pivot tables, vlookups, and query writing to collect, transform, and evaluate data to provide actionable informationExcellent communication and interpersonal skills; ability to interact across multiple departments and levels within a medium to large size enterpriseSalary: $116,931.75 - $175,397.63 annually. A starting salary higher than $116,931.75 annually is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.Travel is required for training. Training is anticipated to require weekly travel for approximately 3 weeks to one of our facilities in Powder Springs, GA.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.