System Engineer

Join the Pacsun Community Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community. Join the Pacsun Community.Learn more here: LinkedIn- Our CommunityAbout the Job:The Systems Engineer will assist in the design, implementation, administration, and troubleshooting of on premise and cloud-based resources to meet company and departmental goals and standards for availability, capacity, and security. The primary focus of the role is to support store and corporate environments, with a focus on maintaining a secure environment through vulnerability identification and remediation. This role will also participate heavily in the ongoing maintenance of the Store environment including coordination of new store openings, ongoing network maintenance and store mobile devices. In addition to infrastructure support, this role will assist in tracking and resolving billing conflicts. A day in the life, what you’ll be doing:Store & Corporate Environment SupportMaintain and support Microsoft Windows servers in a 2016 Active Directory domain:Test, evaluate, and implement server software, patches, updates, and upgradesAnalyze monthly security scans and remediate vulnerabilities as neededMonitor servers and related services and technologiesReview activity logs for anomalous activity as neededAssist in management of Microsoft Active Directory Domain for both Corporate and StoresGroup Policy development/ deploymentAccount administrationManage and maintain Anti-Virus and Anti-Malware solutions for the EnterpriseAssist in managing new and remodel store opening processes, including infrastructure readiness, equipment provisioning, and on-site or remote support coordinationCollaborate with cross-functional teams (Construction, Facilities, Store Operations) to ensure stores are technology-ready by opening datesProvide level-three support for the Support Services, Desktop Services, and Store Services Groups in order to resolve client issues in a timely mannerAssist in maintenance of Store network. Including working with Vendor to do end to end troubleshooting with store personnel with issues related to latency or packet lossMaintain accurate and current documentation of all procedures performed and create reports as neededParticipate in on-call rotationCloud Environment SupportMonitor and assist in maintenance of Microsoft Entra ID and O365 platformsMonitor and assist in maintenance of Amazon Web Services and Google Cloud Platform resourcesWork with cross-functional teams to ensure successful integration between on-premises and cloud systems resources such as SFTP and other integration pointsSupport cloud security posture by collaborating with the IT security team to discover, analyze, and remediate vulnerabilities across cloud infrastructureBilling SupportAssist the team to track, investigate, and resolve billing conflicts related to IT infrastructure services and vendor invoicingCoordinate with Finance and vendor teams to ensure timely and accurate billing resolutionWhat it takes to Join: Degree preferred but not required. In-depth knowledge of Microsoft server operating systems in an Active Directory environment, with a minimum of three years of practical technology experienceStrong troubleshooting, interpersonal, verbal, and written communication skillsAppropriate temperament and knowledge to assist with on-call user supportExperience with Rapid7, Tanium, Blackberry Protect, and other system management tools preferredExperience supporting retail store environments preferredFamiliarity with cloud platforms (Azure, AWS, or GCP) preferredPac Perks:Dog friendly office environmentOn-site CafeOn-site Gym$1,000 referral incentive programGenerous associate discount of 30-50% off merchandise online and in-storesCompetitive long term and short-term incentive programImmediate 100% vested 401K contributions and employer matchCalm Premium access for all employeesEmployee perks throughout the yearPhysical Requirements:The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.Ability to work in open environment with fluctuating temperatures and standard lighting.Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.Hotel, Airplane, and Car Travel may be required. Position Type/Expected Hours of Work:This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment. Other Considerations:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.